MatrixCare Celebrates Customer Service Month

MatrixCare Celebrates Customer Service Month

While Customer Service Week is a national event recognizing the importance of customer service and honoring the people who serve and support customers with the highest degree of care and professionalism, MatrixCare celebrated intermittently throughout the month of October in…

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How To Build An Internal Help Desk

How to Build an Internal Help Desk

In my last blog, I talked about the demand for real-time support. I was talking about our excellent support staff at MatrixCare. We’re here 24/7 for clients’ needs. We’ll always be here. Another resource at your fingertips is your own…

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Can You Expect Real-Time Support?

Can You Expect Real-Time Support?

We’ve all been there. You’re in the middle of using technology and forget the next step to take. Or you accidentally deleted something that is now needed. Did you want help right away or were you happy waiting to get…

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