While Customer Service Week is a national event recognizing the importance of customer service and honoring the people who serve and support customers with the highest degree of care and professionalism, MatrixCare celebrated intermittently throughout the month of October in…
Written by Elizabeth Lee, Vice President of Customer Service, and Kim Broyer, Vice President of Professional Services, MatrixCare. MatrixCare's mission is to leverage technology to improve the lives of America's seniors and those who care for them. In accordance with…
In my last blog, I talked about the demand for real-time support. I was talking about our excellent support staff at MatrixCare. We’re here 24/7 for clients’ needs. We’ll always be here. Another resource at your fingertips is your own…
We’ve all been there. You’re in the middle of using technology and forget the next step to take. Or you accidentally deleted something that is now needed. Did you want help right away or were you happy waiting to get…
