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Measure your success by eliminating your weaknesses

How home health & hospice EMR technology can identify waste and transform your organization

Written by John Sozio, Director of Professional Services, MatrixCare / Brightree

We’re not afraid to admit it: the perfect process doesn’t exist. But what does exist is the constant strive to be better. The Continuous Process Improvement (CPI) journey doesn’t work if you don’t understand your business processes. That’s why we have process improvement methodologies. Tools like Lean Six Sigma provide techniques for removing waste and maximizing efficiencies– ultimately resulting in better serving your patients and internal customers. Don’t let perfect get in the way of better.

 “Technology by itself is not a silver bullet and so just because an organization has an EMR or other technologies implemented, does not mean they will be utilized properly. The goal should be to leverage the technologies to their fullest capabilities, integrate them into the culture and operations. This is what makes new technology successful.”

— Tarrah Lowry, President & CEO, Sangre de Cristo Home Health, Hospice & Palliative Care

From kick-off to go-live, we implement continuous improvement practices to train your team to maintain performance success effectively. One key piece of this process is understanding lean healthcare and the wastes that slow down processes. These are the eight wastes that need to be removed to achieve maximum efficiency in your agency:

  1. Defects/mistakes: Incorrect or incomplete documentation is a universal waste in healthcare.
  2. Waiting: Uneven workloads or workflows where you find yourself waiting for tasks to come across your desk create waste.
  3. Transportation: Location of patient visits or the routing or mapping of your visits can generate waste.
  4. Overproduction: Peak staffing during non-peak times or vice versa can create an overproduction waste.
  5. Over-processing: Some processes have unnecessary steps that require doing more work than needed.
  6. Inventory: Overstock like sterile supplies are bought in bulk, but can end up expiring, creating costly waste.
  7. Motion: Unnecessary movement of people is another waste.
  8. Human potential: Unused resource capacity is the final example of waste.

Throughout the process of eliminating waste, the focus is to improve the quality and process flow, resulting in overall speed and efficiency with measurable and repeatable results.

The goal of our uniquely designed implementation process is to drive EMR adoption and agency performance through the exchange of ideas around data-driven, continuous improvement events. Our implementation team and optimization consultants use clearly defined KPIs and scorecard monitoring to identify opportunities around processes development and education in the post-go-live phase of implementation. These measurable outcomes provide objective data points around efficacy and adoption, which a customer can continue to use moving forward to drive performance internally.

Set your sights on success (not on waste).

Experience MatrixCare / Brightree for yourself.

John Sozio

John Sozio began his home care career with Misys in 2004, as an EMR Implementation Consultant. Throughout his tenure with Misys, and then Allscripts, John was promoted to Optimization Consultant, Project Manager, and Manager of Implementation Services.

John joined Brightree in 2017, as the Director of Professional Services, responsible for the EMR implementation team. Over the last two years his duties grew to include oversight of the Brightree Account Management team, Healthcare First EMR Implementation team and the Healthcare First Customer Success team. John received his Bachelor of Science from Florida International University and is a Lean Six Sigma Green Belt from The American Society for Quality.