Compassionate Caregiver.

Skills for Effective Caregiver Communication

For those who serve as caregivers, as well as those who employ them, communication is the cornerstone of effective care. If you do, there is a good chance you will provide good care and retain that patient for the long term. Caregivers who do not achieve good communication may well end up being replaced by another caregiver.

Effective caregiver communication skills are not something that most people are born with, even though communication is an important part of the job. In fact, good communication skills are something that most people have to work hard at, regardless of their field of work. Here are a few of the skills involved in effective caregiver communication:

  • Patience.  Depending on the people for whom you are providing care, you may need to be a really patient person. They may talk more slowly, move more slowly, or even be somewhat opposed to you being there in the first place. Just demonstrate that you are a caring and patient person, and there is a good chance things will go well.
  • Listening.  This is one of the most important communication skills anyone can have. Ask them questions, listen for their answers, and pay attention to what they say their needs are. Sometimes it isn’t even about what they need; they may just want to know that someone is listening to them, so be an active listener.
  • Effective talking. When it comes to talking, take the time to explain things, and remain calm. Don’t assume, if they are older, that you need to yell for them to hear. Their hearing may be just fine. You may, however, need to speak a little more slowly, or take the time to explain something a little more fully.
  • Body language.Whether you are talking or listening, it is important to pay attention to body language. This lets the other person know that, as a caregiver, you are paying attention, are interested in them, and are actively engaged in what is going on around you.
  • Additional considerations. Some of the people with whom caregivers work may need special communication accommodations. For example, if someone is hearing impaired, you will want to look directly at them when you speak, talk loudly and clearly, and avoid distractions while communicating with them. This includes not chewing gum or eating things while you are speaking to them.

Caregivers have the important role of helping people with a multitude of tasks. Being able to communicate well with each person to whom you provide care is critical for ensuring that they get the care that they need. As a caregiver or home care agency, be sure to find out whether there are any special communication needs for each of your patients. Professionalism should be a top priority as you strive to provide great communication with each and every one of them.

 

MatrixCare Home Care is a powerful home care software solution designed for Private Duty, Medicaid, and Medicare companies.

Joe Kraus

Joe Kraus has spent the past eighteen years focused on home care automation as both IT manager and vendor. As Director of IT for FirstChoice Health Care and later as VP Information Systems for Home Care America, he selected and managed technology for these multi-site, regional providers. In 1999 he founded Stratis Business Systems which designed, marketed and supported the Visitrax (1999-2008) and Soneto (2009-Present) home care software solutions. Before home care, Kraus developed financial software for General Electric and is a graduate of GE’s Information Systems Management Program. He serves on the Board of Directors for the American Association of Caregiving Youth (www.aacy.org). Kraus has a BS in Computer Science from the University of Rhode Island and an MBA from UCLA’s Anderson Graduate School of Management.