A Message from MatrixCare’s President and CEO…

John DamgaardAs we begin the first few days of 2019, I want to share some highlights from last year, as well as my hopes and intentions for the year ahead.

2018 was an exceptionally successful year for MatrixCare, culminating in our exciting new relationship with ResMed, a world-leading connected health company. However, the foundation for that success was laid several years ago. Back in 2012, as we were looking at our country’s healthcare crisis and the impending “Silver Tsunami,” it became clear that the only sustainable healthcare model would be one that focused on results—that is, fee for value vs. fee for service.

Mid-year was also the point when a lot of regionally based, fully integrated LTPAC providers embraced MatrixCare’s strategy of creating one platform for active care management and organizations like PruittHealth, NHC, Pegasus Senior Living, and Signature HealthCARE chose us as the technology provider to help them navigate this shift to value-based care. Meanwhile, others started looking more closely at their current vendor’s strategy around enterprise-level analytics, clinical decision support, and care coordination to see what they might be missing. As this due diligence continues, we expect to bring many of these same organizations onboard in 2019.

One of the highlights of 2018 for me, as a leader in this industry, was our first Executive Directions conference in Naples, Florida, in late November. This invitation-only event gave C-suite executives a chance to learn about creating a culture of performance in their organizations. A number of industry leaders shared their predictions for the next couple of years, with one of the most memorable comments coming from a CEO who remarked on the consolidation trend he’s been witnessing—and benefitting from—as an operator of facilities in the western US. This executive compared what’s happening in long-term, post-acute care to the regionalization of hospital networks over the last decade and stressed to his fellow CEOs that LTPAC would be experiencing the same thing over the next three to five years.

We believe that MatrixCare customers are in a better position than their peers to ride out these changes successfully. In fact, recent data shows that MatrixCare customers are 5x more likely to be on the winning side of a change in control. This is something that many of our customers have experienced firsthand and is one of the reasons they value MatrixCare as their technology partner.

MatrixCare’s recent acquisition by ResMed makes us even more optimistic for the coming year. Its ownership of Brightree—a leader in the Home Health and Hospice space which nicely complements MatrixCare’s strong private duty solution—means that we can now offer our customers a complete A to Z solution for the entire spectrum of out-of-hospital care. To learn more about our plans to help providers succeed under PDPM, please plan to attend our annual Directions User Conference in Nashville, April 24-26.

I always enjoy speaking with our customers and other providers to learn more about their challenges in this dynamic industry. MatrixCare can’t be successful unless our customers are successful—and when that success results in better care for America’s seniors, everybody wins!

Wishing you a happy and successful 2019!

–John Damgaard

An Interview with ResMed’s President of SaaS Business

As part of MatrixCare’s acquisition by ResMed, a leader in cloud-connected medical devices and out-of-hospital software-as-a-service (SaaS) business solutions, we invited the president of ResMed’s SaaS business, Raj Sodhi, to explain the company’s strategy and MatrixCare’s role in that.

Check out our latest post on the MatrixCare blog, to learn what he had to say.

Join our Client Advisory Board and Let Your Voice be Heard

Training Assurance PlusWe are now accepting new volunteers to participate in our Senior Living Client Advisory Board. We’ll discuss the road map for MatrixCare Senior Living and MatrixCare Marketing and get your feedback on everything from new features in the works to industry trends and new challenges you’ll need to prepare for. This is a great opportunity to collaborate with your peers on best practices and how to best use MatrixCare to achieve the goals of your organization.

Meetings are held online quarterly, so you can join in the conversation from the comfort of your own office. Don’t miss this opportunity to let your voice be heard. Join our Client Advisory Board today!

Preview the Sessions Offered at Directions 2019!

2019 Directions

MatrixCare Directions, the industry’s ONE premier networking and user conference for providers across the spectrum of out-of-hospital care, is committed to making your user conference experience successful. With two and a half days’ worth of engaging general sessions, multiple themes and tracks, and one-on-one time in the Genius Lab or the Partner Pavilion, you’ll increase your knowledge of our products and gain many ideas and tips that you can bring back to your organization.

Our sessions will help you optimize your use of MatrixCare to:

  • Improve financial performance through:
    • reduced DSO and time to cash
    • improved reimbursement
    • elimination of rehospitalization penalties
    • better management of managed care plans
  • Improve clinical outcomes through:
    • improved star ratings
    • improved QMs/Qis
    • successful aging in place
  • Improve census through:
    • better relationships and more strategic engagement with referral sources
    • better community outreach and marketing
  • Mitigate the risk of staff turnover through:
    • improved productivity
    • more satisfied, engaged staff

Get a sneak peek at many of the sessions that will be offered. Access the Full Agenda for a preview of sessions that will be available. Make sure to check back periodically as additional sessions will be added.

Interested in learning more about Directions 2019? Visit the Conference Summary page for more details.

Ready to reserve your spot? Register Today!

Product News

Matrixcare Release Coming Soon for Senior Living and CareAssist

MatrixCare is pleased to announce the release of MatrixCare 2018 R5 for Senior Living and 2019 R1 for CareAssist. A communication will be sent in the coming days indicating the date and time your organization is scheduled for upgrade.

To learn about the new features included in 2018 R5 for Senior Living and 2019 R1 for CareAssist, please log in to our Client Portal (WEB ID login required) to access the Senior Living Release Notes and CareAssist Release Notes. We also encourage you to attend an upcoming Release Webinar.

Frequently Asked Questions and Helpful Tips

Helpful Tips

Don’t Forget to Set Up Your 2019 Holiday List Master

MatrixCare for Senior Living provides the capability to set up your Master Holiday List in the HR module to ensure paid holidays appear correctly for payroll purposes. For detailed information on this process, please refer to the Holiday List Master How-To document on our Client Portal (WEB ID login required).

MatrixCare Analytics Enter 2019 with Momentum and Ambitious Plans to Help Your Organization “Move as One”

MyData MyAnalyticsSince their debut in 2017, MyAnalytics and MyData have become established products that span the MatrixCare portfolio in all key areas—but continual improvement and expansion into new product areas remains our focus. This greater insight into your organization is critical as the industry continues to move toward value-based care. Here is a summary of what we have at the start of 2019 for users of MatrixCare and our modernized platform:


  • Descriptive Analytics – to explain what happened and when
    • g., Census rose over the last few months across two facilities
    • g., Falls increased at two facilities for two consecutive months
  • Diagnostic Analytics – to analyze “root cause” of a trend
    • g., Revenue rose because of Medicare Advantage
    • g., Readmissions rose at one facility on Saturday evenings
  • Data Access – database views across important tables
    • This enables customer IT teams and partners to extend beyond source system standard reporting
  • Coverage across all major products and MatrixCare’s modernized solution
    • SNF, SL, LPC, Home Care, SigmaCare by MatrixCare, and Enterprise Financials

Taking each product area to the next level requires a balancing act between resources and project scope to adequately satisfy our diverse stakeholders. Here are the major ideas being considered for 2019:

  • Expanded Analytics and Data Across MatrixCare
    • Skilled Nursing Enhanced Diagnostic Analytics
    • Senior Living Incidents and Assessments (clinical data)
    • Life Plan Communities Readmissions and Financial AR
    • Home Care Payroll, Revenue, and Profit Margin
    • SigmaCare by MatrixCare EHR Census
    • Intake Management
    • CareCommunity
  • Predictive Analytics (machine learning) across the population
    • Bring the ongoing Falls Risk assessment work into Analytics across the population vs. Point-of-Care notifications within the EHR
  • Big Data platform that further expands and improves Data Access
    • New technology platform being built to increase performance and capability
  • Regulatory and more
    • PDPM-driven analysis to help customers prepare for the impact of this major industry change
    • Cost-of-Care analysis

Each of these areas will require focus and discipline to deliver, and timelines may evolve as we further define our priorities. However, we understand the VALUE of these items to our customers and look forward to communicating again as these important enhancements become available within the MatrixCare ecosystem.

If you would like to learn more about MyAnalytics or MyData, please contact your MatrixCare account representative.

MatrixCare is Modernizing Dining Software CommunicationMealTracker Release

Providing an appropriate diet to a resident is key to support health and wellness in your dining program. A Diet Order is an important part of the medical nutrition therapy given at any care facility. When residents eat well, they maintain their health, improving outcomes. Driving an accurate Diet Order between care teams can be the key to this success for facilities in maintaining nutritional balance. Communication of the Diet Order must be clear and accurate to meet the nutritional needs of the resident. As the industry continues to evolve in the electronic health realm, both nursing and dietary teams may need to modernize to support appropriate diet order transmittal.

Computerized Food and Nutrition software systems used by dietetic professionals providing meals to residents typically work independently from an electronic health record system. The communication from the medical record to dietary departments has historically been a paper-driven process forcing manual Diet Order entry into the kitchen software. A Dietary system that can accept an interface with an electronic health record is groundbreaking in the LTPAC industry. The process requires structured parameters of the entry of the order in the medical record by nursing team members. The identification of each parameter of a Diet Order including Therapeutic type, Fluid Consistency, and Food Consistency is an example of this structured diet order. This eliminates risk for items being provided not honoring physician order. Dining software serving the LTPAC industry has struggled to be able to accurately acknowledge the transmittal of Diet Orders until now. When choosing your dietary software, question the availability of this functionality. MealTracker has systematically forged the bridge with MatrixCare Medical Record systems to offer true Diet Order interface.

An individual Diet Order must be specific (including combination restrictions such as low salt, low fat) to identify the nutritional needs to be met. MealTracker honors that one complete structured Diet Order at any given time for the treatment for a disease or clinical condition, eliminate, decrease or increase certain food, or provide mechanically altered consistencies when indicated. The functionality of MealTracker supports the custom order library at each facility so these nutritional needs can be met. In practice, one given complete Diet Order is permissible in the medical record and MealTracker supports just that for continuity of care. The groundbreaking interface available between MatrixCare systems alone eliminates manual data entry on the dietary side in conjunction with our goal to provide efficient continuity of care and support the unified medical record for each resident.

A claim of Diet Order interfaces between medical record system and dietary software programs should be clearly vetted when choosing both your EMR and Nutrition software. Poor attempts to send diet orders from nursing to dietary, even owned by the same company, simply display the order in the program (like a message) to compare and force the user to manually process into the dietary software. Additionally, there may be a fee for this simple message transmittal. This does NOT support the one order, one medical record continuum of care integration like MatrixCare has!

Unlike other systems, diet order transmittals are included in and only available between MatrixCare systems and MealTracker.

To learn more about MealTracker, contact your MatrixCare account representative.



“A Therapeutic diet or combination of such provides nutrition intervention based on nutrition assessment that addresses an identified disease, clinical condition, or nutrition diagnosis by providing the specific nutritional requirements.”

“Therapeutic diet” refers to a diet ordered by a health care practitioner as part of the treatment for a disease or clinical condition, to eliminate, decrease, or increase certain substances in the diet (e.g., sodium or potassium), or to provide mechanically altered food when indicated.

Services News

Using the Quality Improvement Process to Manage Fall Prevention
Complimentary Webinar

Nurse Using MatrixCare

Falls are the leading cause of fatal and non-fatal injuries in the older adults and often contribute to the decline in a once active adult.  Not all falls can be prevented but understanding the causes contributing to falls can enhance your risk management program.

In this webinar, MatrixCare Chief Clinical Officer, Denise Wassenaar, will address the following learning objectives:

  • Discuss why a standard definition of a fall is needed to determine the actual number of falls occurring within your community.
  • Describe methodologies for measuring fall risk in your community.
  • Apply the critical elements of quality improvement to the management of fall prevention.

Reserve your spot for this valuable session on Tuesday, February 19 at 1:00 PM CST!

Register Now

MatrixCare is committed to providing content and expertise as well as tools to help Senior Living organizations in their efforts to provide the highest quality of care to the residents they serve. This session is part of a webinar series. Learn about previous sessions held or additional upcoming sessions.

Leading to Thrive in 2019… Tips, Tools, and Best Practices
Complimentary Teleforum

News-hand2018 is over, and you’re left with Value-Based Purchasing, Patient-Driven Payment Model (PDPM), and all the changes that support those initiatives. It’s a wonder you’re still standing. We’re here to help you go beyond surviving 2019, so you and your teams THRIVE with tips, tools and best practices from neuroscience for leaders in long-term and post-acute care (LTPAC).

Join Kevin Whitehurst, SVP of Skilled Nursing Solutions at MatrixCare and Senior Care Leadership expert, Mary Ellen Sanajko of Conduit Coaching for a complimentary thought-leadership teleforum.

During this 60-minute session we’ll discuss the points below plus field your specific questions:

  • What are the three indispensable habits neuroscience tells us will help you not only survive but THRIVE as a leader in LTPAC in 2019?
  • With all the changes and regulations, is burnout inevitable for leaders in LTPAC? Is there room for compassionate leadership when there’s so much to do or when you need to discipline staff?
  • How does compassionate leadership help you create resilient teams?

Don’t miss this informative session on Wednesday, January 30 at 11:00 AM CST!

Register Now

We will send a recording to all registrants, so go ahead and sign up even if you can’t join us live!

Industry Events

Upcoming Tradeshows

We look forward to seeing you at the upcoming events. Be sure to stop by our booth and learn more about all the MatrixCare solutions available to you.

  • LeadingAge MN  |  February 6 – 7, 2019
  • NCAL Board Dinner/Breakfast  |  February 7 – 8, 2019
  • HIMSS19 Global Conference & Exhibition  |  February 11 – 15, 2019
  • 2019 NIC Spring Conference: Investing in Seniors Housing and Healthcare Collaboration  |  February 20 – 22, 2019
  • NASL 2019 Winter Legislative and Regulatory Conference  |  February 25 – 27, 2019
  • Senior Living (SL) 100 Leadership Conference  |  March 10 – 13, 2019