Thank You for Making MatrixCare Directions 2019 a Huge Success!

MatrixCare Directions 2019, which took place in Nashville, April 24th-26th—broke all company records in terms of client attendance, prospect attendance, partner sponsors, and programming content.

The event began with an exclusive invitation-only CIO Digital Health Summit on Tuesday, followed by two and a half days of programming, with multiple tracks and a total of 108 total sessions. In addition, 29 partner organizations, including many Fortune 100 companies, participated in the MatrixCare Partner Pavilion.

Access the MatrixCare Client Community to view and download presentations across the various tracks. Our guest keynote speaker, Jerry Bridge, led a powerful session on dramatically reducing caregiver turnover, fatigue, and burnout. We encourage you to download his presentation Leadership, Culture, & Well-Being to review the actionable insights and best practices he shared. A recording of this presentation is also available in the Client Community.

Product News

Have You Completed All Required Setup for the 2018 R6 Release?

The key to taking advantage of all the new enhancements and functions in MatrixCare Senior Living is being educated about their use and organizational impacts. In order to provide necessary information for organizational leaders, system administrators, and staff in general, Senior Living has developed detailed release notes as well as a release overview webinar. These tools contain details of what has been added or changed, why you would want to use the new or updated functionality, steps on how to use the functionality, and explain how to set it up.

Log in to the MatrixCare Client Community and access the Senior Living 2018 R6 Release Tools to download the Release Notes and view a recording of the Release Webinar.

Frequently Asked Questions and Helpful Tips

Helpful Tips

Setting a User Password Expiration
You can easily enable password expiration for your users. Inside System Setup, under General > Home Office, you can set the Password Change Days to an interval of your choosing. Your employees will receive notifications beginning three days prior to expiration, at which point they will be forced to change the password if they have not already done so.

Using the Resident Billing Report
The Resident Billing Report allows you to pull what has been billed to all residents by GL code and fee name. This report is more commonly used to see revenue broken out by posting month and resident. It is also a key request for auditors to validate fees charged on invoices for a given community. Higher level excel users can use the data to create a pivot table and trend the fees charged to residents by posting month and community.

The Resident Billing Report can now be run for all communities with a few simple clicks. Navigate to Reports > Ops > Resident Billing Report. When arriving to the report, community name and a posting date range must be populated.

MatrixCare MyAnalytics Incident Tracking Now Available

Incident Tracking is a new feature that is now available in MyAnalytics for Senior Living. This new option for reporting and analysis of resident incidents enables nursing leadership to effectively analyze incident trends by region, home office, and care settings for discovery of potential problem areas. Incidents can be tracked by incident type for earlier identification of specific problems areas such as fall, infection, or skin issues. Monthly/yearly trending of incident details can support the monitoring of process improvement strategies to evaluate the effectiveness of intervention strategies.

Details of incidents are available such as incident dates, times, day of the week, incident location, and physician. Incidents resulting in state reporting, hospitalization or reassessments can be monitored, and incidents with high percentages of hospitalization can be targeted as areas of opportunities for improvement.

For more information on MyAnalytics, please contact your Account Manager.

Services News

Powerful Principles of a Competency Program to Manage Performance

Complimentary Teleforum

In partnership, MatrixCare and Conduit Coaching invite you to join Denise Wassenaar, VP Clinical & Regulatory Affairs & CCO at MatrixCare and Senior Care Leadership expert, Mary Ellen Sanajko of Conduit Coaching, for a 60-minute, complimentary thought-leadership teleforum.

Join us on Wednesday, June 26, 2019, at 11:00 AM CST as we get into the nuts and bolts of creating a Competency Program that will work for you and the essential leadership skills to make it stick.

During this session, we’ll discuss the points below plus field your specific questions:

  • What are the three big “whys” behind focusing on staff competency?
  • What are the three principles of a great competency program? And what’s an essential skill to make it happen?
  • How can you develop and implement a program that really fits your organization’s needs, without it becoming a full-time job?
  • Who should be part of your competency program? Is it only about your care team?

Learn what you can do to manage performance and help your community be more successful!


Partner News

Elevate Your MatrixCare Investment with Partner Product Integrations

Partner Webinar Series

As part of our commitment to being the most-connected LTPAC EHR solution, we have partnered with several leading technology providers to bring you a more robust tool-set that enhances your existing MatrixCare environment.

Join us on Wednesday, June 19, 2019, at 1:00 PM CST for an informative session led by a panel of our certified partners on products and solutions that help you simplify complicated administrative and clinical operations, support online bill pay, automate vitals documentation, and create better customer experiences through RetailTracker.


Guided by a mission to help, ABILITY, an Inovalon company, is a leading information technology company helping healthcare providers and payers simplify administrative and clinical complexity by enabling data-driven improvements in healthcare.

PayRight Health optimizes online bill pay capabilities in-home care and other post-acute operations. As an integrated MatrixCare partner, we drive payments through both Home Care and Care Community.

Medline is the largest privately held Medical manufacturer and distributor in the US. As the only supply source truly serving the continuum of care, we are uniquely positioned to help navigate change, improve patient care and control costs with products and solutions like CareConnection, Medline’s vitals integration solution.

PAR is a leading global provider of POS hardware and service solutions. Building on over 40 years of experience, PAR is recognized as the largest supplier of POS systems to the global Hospitality market, including RetailTracker.

Don’t miss this informative session. See what these technologies can do for you!


Industry Events

Upcoming Tradeshows & Meetings

We look forward to seeing you at the upcoming events. Be sure to visit with one of our representatives and learn more about all the MatrixCare solutions available to you.