Registration for Directions 2019 Coming Soon!

2019 Directions We’re in the midst of planning for Directions 2019 in Nashville, Tennessee, April 24-26, 2019, at the Gaylord Opryland Resort and this year’s event promises to be better than ever.

We believe that the extra planning will pay valuable dividends for those looking to understand the impact of regulatory changes on their business and successfully manage risk and increase performance under value-based care. Whether your role is financial, clinical or operational—Directions can help you maximize your use of MatrixCare to help you do your job more efficiently.

Whether you’re a MatrixCare Certified Professional or just beginning to discover what MatrixCare has to offer, Directions 2019 will have something for you. Multiple session tracks will cover everything from basic how-tos to advanced tips and tricks for getting the most from your MatrixCare solution.

See demos of our products, spend time with our product experts in the Genius Lab and explore our Partner Pavilion to learn about other helpful solutions that integrate seamlessly with MatrixCare.

And calling all technology leaders: This year, we’re kicking Directions off with a pre-conference Technology Forum for CTOs/CIOs, where we will address opportunities and concerns for this key audience.

Although our format is evolving, we’re still including opportunities for networking with your peers from across the LTPAC spectrum—including a country-themed party that combines MatrixCare’s famous hospitality with some boot-stompin’ fun.

Make sure you include Directions in your 2019 planning and watch for registration to open in November.

See you in Nashville!

What is KLAS and Why is it Important?

Best in KLAS 2018

KLAS Research is an independent healthcare IT data and insights company providing the industry with accurate, honest, and impartial research on the software and services. Acute-care providers have relied upon KLAS input for years to guide their technology choices. Today, more and more LTPAC providers are understanding the value of KLAS rankings in helping them evaluate post-acute care technology.

The annual Best in KLAS report focuses on recognizing the software and service organizations that consistently excel in helping healthcare professionals deliver better patient care. The KLAS report and performance data reflect the collective voice of customers and is made possible by the many thousands of healthcare providers that take the time to share with KLAS their experiences and candid feedback about the reality of healthcare technologies and services. The research produced directly represents the provider voice and acts as a catalyst for improving vendor performance.

Help us Celebrate Customer Service MonthSupport Case Software

Customer Service Employee Appreciation Month is a series of events we schedule to recognize and honor employees who have provided excellent customer service. We value our customers and believe an important part of delivering excellent customer service is recognizing employees that go above and beyond to support our goals and values!

We’d like to ask for your feedback on individuals that have provided you service in the past. We are recognizing employees who provide support/helpdesk, training, implementation, sales, tech services, finance, development or product management.

Product News

HubSpot Bi-Directional Integration

Did You Know

In the 2018 R4 release, we enhanced the existing HubSpot integration by enabling bi-directional syncing. Bi-directional syncing provides the following benefits:


  • People entries created in HubSpot are synced with MatrixCare Marketing
  • People entries created in MatrixCare Marketing are synced with HubSpot

The following data elements are synced:

  • First, Middle, and Last Name
  • Email
  • Address, City, State, Zip

A mapping screen is available to match the HubSpot fields to the MatrixCare Marketing Fields.

To learn more about additional value-added updates included in the release, review the 2018 R4 Release Notes which can be accessed from the Client Portal (WEB ID required).

Maintaining an Effective User Management ProcessHelpful Tips

Maintaining a user’s access to MatrixCare is critical for them to be effective and efficient in their day to day responsibilities. It is important to have processes in place to support your users’ access to MatrixCare to provide prompt assistance when needed.

Here are some helpful tips to help you maintain an effective user management process.

  • Customers are responsible for the user management of internal MatrixCare users. This includes user creation, deactivation, and ongoing security management.
  • Password resets and account lockouts need to be managed by the organization. To ensure you have the appropriate staff available for your team to continue to access the system, we recommend having multiple identified employees for every shift, including weekends that are designated to reset passwords. This will ensure your employees have access to MatrixCare at all time and can quickly receive assistance when needed.
  • When users contact our support team to request assistance with a password reset, we will communicate the following message to them:
    • For security reasons, MatrixCare support is not able to reset passwords. We recommend that you contact your organization’s security administrator or supervisor to assist with this task.
  • It is important to educate your staff about who they should contact if they are locked out of MatrixCare. There should be multiple security administrators designated for your organization to ensure there are redundancies in place.
  • In the event that a security administrator is locked out, MatrixCare expects customers to have backup users identified to reset their account.

Manage Dining P&L More Effectively

Manage Dining P&L

Dining/food service is typically one of the largest items on an organization’s P&L statement. Controlling costs while providing meal options that meet the diverse needs of residents can be frustrating. To navigate this challenge, managers need to be able to efficiently analyze cost and nutrition information to effectively plan and optimize dining services. This is critical to maintaining resident satisfaction and wellness.

Join us for a brief, 30-minute webinar and learn how to:

  • Improve menu planning and costing
  • Track what is served and gain insights to inform decision-making
  • Capture lost revenue and avoid other potential losses
  • Improve efficiency and resident satisfaction

Wednesday | October 24
3:00 p.m. Central Time

Register Now

Services News

Are You Aware of All the Great Resources MatrixCare Has to Help Answer Your Questions and Fully Adopt the Software?

Services News

MatrixCare is committed to ensuring that you are maximizing the value of your investment and utilizing it to its full potential.

We offer several different resources to help you quickly answer questions you may have as well as training services that incorporate key adult-learning principles and role-based curriculums to minimize disruption in your daily operations and maximize adoption of MatrixCare. Make sure you are taking advantage of everything that is available to you!

Online Help

The best way to view documentation related to the Matrixcare for Senior Living is to open the application and click the help link at the bottom of any screen. This opens the help in a new browser instance. The help is indexed and searchable, with a table of contents that mirrors the application menus. This documentation provides step-by-step procedures for using the software. Use the Table of Contents in the left navigation pane to locate the topics you want to view. Click/expand the (closed book icons) to reveal the sub-topics.

Product Documentation

We have many robust User Guides available to users which can be accessed from the Client Portal can help provide clarity to recommend processes within MatrixCare and provide more context to how our features were designed. While we recommend using online help, this is ideal for users who prefer to view the documentation in a PDF format or would like to print select areas, a PDF version of the documentation is available.

Complimentary Education

Stay up-to-date on new features and ensure your team is adopting MatrixCare. Participate in live, monthly product adoption webinars or access a recording of the sessions on-demand. eLearning courses are also a great and interactive way for new staff to learn the software.
Log in to the Client Portal to access adoption webinars and eLearning courses.

Professional Services

  • MatrixCare Optimization
    We will perform an audit of your MatrixCare use and provide recommendations and best practices for utilizing more features. This service will help increase the adoption of the software and make your staff more efficient, so they can spend their time providing quality care instead of shuffling paper.
  • MatrixCare Training Assurance Plus
    Ensure you have access to our 1:1 training and consulting resources year-round by signing up for the Training Assurance Plus program. MatrixCare continually evolves based on customer needs and industry/regulatory changes. This annual service is built into your subscription rate and guarantees you have the education necessary to stay on top of the changes resulting in better outcomes through the further use of MatrixCare.
  • MatrixCare Certification
    This is a service program to assess, test, and acknowledge MatrixCare users that are application experts. Being MatrixCare Certified opens the door to an elite community of other Certified users where you can network with providers across the U.S. and participate in discussions regarding future product use, workflow improvements, and staff engagement success.

Contact your Account Manager today if you have any questions or are interested in learning more about our Professional Services.

Complimentary Teleforum:

Overcoming Change Fatigue with Inspiring Leadership Best PracticesComplimentary Teleforum

The Impact Act, Nursing Home Compare, Value-based Purchasing – yeesh. With change accelerating and Seniors Care organizations asking more and more of their people, leaders need a way of implementing change that doesn’t spread exhaustion and frustration. We’re here to help with Inspiring Leadership Best Practices … to Overcome Change Fatigue in long-term and post-acute care.

Join Patrick Hart, Vice President of Senior Living Solutions at MatrixCare and Senior Care Leadership expert, Mary Ellen Sanajko of Conduit Coaching, for a 60-minute, complimentary thought-leadership teleforum.

During this session we’ll discuss the points below plus field your specific questions:

  1. Change Fatigue- What is it? How do you spot it… in you or your team? And how is it different from resistance to change?
  2. How to prevent your staff from “catching” Change Fatigue… and how do you keep it from spreading throughout your building?
  3. What are the four key Transformational Leadership principles when your team is suffering from change fatigue?

Don’t miss this informative session on November 14, 2018, at 12:00 PM EDT.

Click Here to Register



As prep for above, please join the Conduit Coaching flagship LinkedIn group: Long Term Care Professionals Network.

Partner News

Boost the Value of Your EHR InvestmentPartner News

As part of our commitment to be the most-connected LTPAC EHR solution, we have partnered with several leading clinical technology providers to bring you a more robust tool-set that enhances your existing MatrixCare environment.

Join us on Thursday, October 25, 2018, at 1:00 PM CDT for an informative session led by a panel of our certified partners on products and solutions that enable you to manage your organization’s printing needs, improve clinical outcomes, maintain HIPAA compliance, connect to health care providers and more.

Register TODAY to see what these technologies can do for you!

Featured Partners:

Midwest Business Systems
Nurse Rosie
Scantron Technology Solutions

Servicing the printing needs of healthcare facilities across the country as a main provider of compatible checks, check stock, forms, and supplies.

Software and devices that enable caregivers to seamlessly, accurately, and securely transfer clinical data wirelessly from bedside to the Electronic Health Record (EHR).

Managed print and IT services you can count on to remain HIPAA compliant and secure, with full-service packages or á la carte options to serve as your IT team or support your staff.

Connectivity to millions of healthcare providers via cloud faxing, Direct secure messaging, patient information query and patient care networks (referrals, ACOs, HIEs) guided by connectivity assessments and analytics.

Register Now

Industry Events

Upcoming Tradeshows

We look forward to seeing you at the upcoming events. Be sure to stop by our booth and learn more about all the MatrixCare solutions available to you.

  • FNCE 2018   October 20 – 23, 2018
  • HCANJ Annual Convention & Expo   October 23 – 25, 2018
  • PCA Annual Conference  |  October 24 – 26, 2018
  • MN Fall Aging Conference  |  October 25, 2018
  • LeadingAge Annual Meeting  |  October 28 – 31, 2018
  • CALA Fall Conference  |  November 5 – 7, 2018