3 Ways interoperability improves patient care in home health and hospice

August 4, 2022
Categories: Home health, Hospice, Palliative care
Reading Time: 2 minutes

Patients in post-acute care often have the most complex health histories. And while their health problems may be episodic in nature, the future of healthcare is about treating patients more holistically than a singular issue that led to one referral. Patients have growing expectations for more thorough care. And, likewise, payors and referral partners also expect a broader look at patient health. Here are three ways interoperability improves patient care in home health and hospice organizations by helping provide improved, more holistic care.

Interoperability can help improve the patient experience.

All patients must navigate follow-up instructions from referral sources, which are sometimes complex and can be a stressful task at an already difficult time. Interoperability empowers clinicians to take aspects of that burden off patients, making it easier to navigate their care and to have a more positive influence over their outcomes.

This is particularly important with elderly or chronically ill patients, who make up a large part of the post-acute population. With the right tools, clinicians can help patients understand changes to their medication lists, adhere to their care plan, provide education, and monitor small problems to help prevent larger issues.

For family caregivers navigating hospice care, having providers with interoperable solutions can improve their experience during one of the roughest times of their lives. Easier access to information, more accurate medication reconciliation, and a more engaging care team means less back and forth trying to coordinate care and more time to focus on their loved ones.

Interoperability can improve patient outcomes.

When technology fosters proper medicine reconciliation and less medical errors, unnecessary rehospitalizations are reduced. Sharing data across systems, reducing the need for manual and dual entry of patient information, significantly reduces human error and provides a real-time view of patient status and needs for everyone in the care journey.

Interoperability can improve overall operations.

From patient data to transitions of care, interoperability allows patient information to be shared securely and seamlessly—ultimately helping care to happen faster and more efficiently between providers, helping patient data to be more accurate, and helping clinicians stay up to date on patient status. The result can be happier clinicians, higher retention of top talent, improved outcomes, more positive financial outcomes, and more. It’s a win-win-win for everyone involved in the care journey.

In home health and hospice, interoperability is no longer a want—it’s a need. Patients and family caregivers expect providers to be connected to their care because it improves their experience and potentially their outcomes.

Ready to learn how MatrixCare can bring all the benefits of interoperability to your organization?

Schedule a demo today.


Nick Knowlton
Nick Knowlton

Nick Knowlton is the Vice President of Strategic Initiatives for ResMed, parent company of Brightree and MatrixCare. He leads the company’s interoperability initiatives, amongst other areas. Nick brings more than 20 years of business experience across sales, marketing, product and strategy roles for technology and health information technology businesses. Prior to joining the ResMed family of brands, Nick ran strategic initiatives for Greenway Health, a market leader in the physician practice EHR space. Nick is extremely active in the post-acute industry -- he is the chair of the board of directors of CommonWell Health Alliance and is on the board of HCTAA and PDHCA, which are affiliates of NAHC. Nick has a Bachelor of Science degree with a major in Biochemistry from the University of Notre Dame.


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