4 Factors to consider before choosing a home health and hospice EHR in 2022
We know it’s challenging to find the right home health or hospice EHR provider, and that many companies choose to switch platforms after a number of years. With that in mind, here are some key questions to ask before you select a new partner, to make sure you’re making the best possible choice.
Hosted by moderator Navin Gupta, senior vice president for MatrixCare Home Health and Hospice, the Enterprise Cornerstone is a series of four videos that explores the main issues facing operators in our space as we enter 2022. Read on for a rundown of each of the four factors: platform fundamentals, design and scaling, security, and user experience.
Remember, all enterprise solutions are not created equal—and it’s important to know how they approach each of the four critical issues that follow.
What you need to know about EHR platform fundamentals
We kick off the series by exploring the fundamentals of EHR. In the first video, Jody Walker, MatrixCare vice president of Platform Engineering and Enablement, joins Navin for a walk-through of core terms, and why it’s important to understand them.
For example, what’s the difference between a solution and a platform? And how do today’s most important EHR concepts like identity management, authentication and authorization, interoperability, and auditing fit in? What should leaders understand about these concepts before choosing a service provider?
“The focus should always be on measuring the outcomes and ensuring they provide the intended value,” Jody tells Navin in the video. “In the case of providers evaluating an enterprise solution, I would focus on understanding—what are the critical technology value streams? Then measure how the technology partner is going to improve upon or maintain those outcomes.”
What you need to know about EHR design and scaling
In the second home health and hospice EHR video, MatrixCare chief technology officer John Weatherbie joins Navin to discuss the next stage of the enterprise cornerstone. So, what is scaling, exactly, and why is it so critical to platform design?
Think of it this way: Whether five people are using the system or 50,000, it’s essential to deliver the same quality of experience every time, for every user. And given the fact that the market currently serves more than 60 million seniors, with some 10,000 Medicare beneficiaries added each day, this isn’t just a minor detail but a fundamental aspect of platform design.
The top priority here is “designing for success,” as John explains. “You have to start out assuming that a solution will be commercially successful and widely adopted. That adds complexity and requires planning so that the solution can grow gracefully … we often say on our team, ‘Build for today and design for tomorrow.’”
What you need to know about EHR data security
In the next video, ResMed chief information security officer Todd Friedman and MatrixCare director of information security Brian Tolkkinen join Navin to delve into the details of successful EHR security. In an era when healthcare is one of the most targeted industries for hackers, it’s a topic that’s more relevant than ever.
This third home health and hospice EHR video covers the key points of data security, including concepts like monitoring, compliance, vulnerability, prevention, and response and training. It also runs down the dangers of threats like phishing, how those dangers are continuously evolving, and how to design the best possible defense against them.
As Brian explains, it’s critical to grasp “the importance of partnering with technology providers that invest appropriately and continually in information security, and that ultimately providers can trust to protect their information and health records to protect patient privacy, to help protect patient safety and ultimately … to protect the provider’s business.”
What you need to know about EHR user experience
In the fourth video in the series, MatrixCare user experience director Kedar Kadam joins Navin to discuss how user experience (UX) ties all of these concepts together. After all, even the best platform concept and design are only as good as the experience they provide users.
With workforce shortages a real challenge for most healthcare providers, this focus on UX isn’t just an afterthought, but a critical factor in retaining skilled workers. As Kedar points out in the video, UX can make all the difference between an overworked and an engaged employee.
Most people in healthcare have “an intrinsic motivation of helping people,” Kedar explains. “If an application makes that work easy … guess what, the satisfaction is high. And then there’s one more reason for them to not quit a job and go somewhere else, because they get more satisfaction working in this organization here. So, it’s a big impact.”
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