5 Pitfalls of EMR implementation

January 18, 2023
Categories: Corporate, Diversified care network, Home health, Hospitals & health systems, Hospice, Life plan community, Private duty, Senior living, Skilled nursing, Palliative care
Reading Time: 2 minutes

By: Olieda Swanson, Senior Director of Professional Services, MatrixCare

To avoid costly mistakes, EMR implementation needs to be thoroughly planned with a great deal of care. Once all is in place and the critical path is identified, executing your plan is the key to success. In this blog, we explore the five top pitfalls of EMR implementations.

1. Failing to include clinicians/staff in the planning stages. Having clinicians involved from the beginning avoids future issues or conflicts. For the ultimate success, involve staff from day one and consider their thoughts on product selection and implementation.

2. Expecting your new EMR to be a silver bullet. It’s important to keep in mind that your new EMR is a conversion, not an upgrade. Although your system should ultimately save you time and money, it will not be an instant fix. Many people think an EMR will solve their internal problems — but the truth is an EMR will only highlight problems that need to be addressed to improve the organization moving forward.

3. Not dedicating appropriate time for training. A common mistake is undervaluing the importance of training in an implementation project. Failure to provide and engage in training will only allow chaos during go-live. Practicing workflow-based training with adequate repetition is the key to success.

As adult learners, we often flourish through taking notes and hands-on practice. Allotting the time to engage in real workflow scenarios in the new system will be the best way to prepare your team for go-live and minimize cash flow struggles once implemented.

4. Thinking it will be the same as your last implementation. Just as the EMR won’t be a quick fix to problems in your organization, it will also require different processes and workflows. The concept of documenting data may seem similar, but it will be based on considerably different workflows. Not taking the time to work out the changes from what you do today to how your new process will look on the new EMR, can and will create frustration with your team that will lead to operational inefficiencies and frustrations at go-live.

5. Refusing to ask for extra help. Your staff is already engaged with their daily work. Thinking they can take on a conversion — along with learning a new product and dealing with a change in workflow — could lead to a disaster. Bringing in temporary assistants to help during this transitional period can go a long way in decreasing anxiety and burnout during implementation and go-live.

MatrixCare has implementation down to an art. Request a demo today to see our unique approach to getting organizations trained and fostering staff buy-in through go-live and beyond.


Olieda Swanson
Olieda Swanson

Olieda Swanson is the Director of Professional Services and has served on the MatrixCare Professional Services Team for four years. She has over 10 years experience in home health and hospice software implementations and holds certifications in Professional Project Manager (PMP) and Certified Lean Six Sigma Black Belt (CLSSBB). Her journey in home health began over 25 years ago as a home health aide in a hospital-based home health agency, falling in love with the industry and never leaving. She prides herself on leading with a continual improvement focus while encouraging the team to continually improve our services for our customers. Olieda resides in central Ohio with her family.


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