5 Ways to improve referral relationships through communication

September 12, 2022
Categories: Home health, Hospice
Reading Time: 2 minutes

by Nick Knowlton, Vice President of Business Development, ResMed – SaaS

In the home health and hospice industry, it’s common for referring providers to be frustrated by the challenges that come with manual methods of communication—including unnecessary phone calls, lack of visibility into the patient care journey, reliance on fax, and delayed start of care. With the right digital tools, your organization can communicate seamlessly and provide timely care, ultimately making you more reliable to referral sources.

Here are five ways providers can communicate more efficiently and improve relationships with referral partners along the way.

Compliance is achievable. The last thing referral sources want in a value-based reimbursement industry is patients falling through the cracks. With digital tools that engage, care plans are more easily followed and compliance is more easily achieved. 

Referral sources expect digital tools. The pain points that post-acute care providers experience are often the same challenges referral sources face. Partners expect more digital pathways to collaborate and stay involved in the care journey—and the right technology can meet those expectations.

Care teams need collaboration. When communication can happen across multiple care settings, care teams stay informed, referral sources gain visibility into the care journey, and patients get more access to their care through real-time messaging.

Rehospitalization is less likely. When care plans are followed and communication is efficient, disease management can be improved, faster insight can be gained on patient concerns, and clinicians can make more accurate judgements—ultimately leading to less hospital readmissions.

Referral sources want what’s best for the patient. Patients and their families have more consumer expectations from healthcare providers than ever before. They want smooth transitions, real-time communication, and engagement from their care teams—and referral sources will expect the same.

Giving patients and family caregivers a positive experience is going to reflect better on referral providers as well as CAHPS scores. Seamless communication and more efficient engagement are wins for everyone involved in the care journey.

Schedule a demo today to learn how MatrixCare is innovating the way post-acute care providers communicate, collaborate, and engage—strengthening referral source relationships and improving care.


Nick Knowlton
Nick Knowlton

Nick Knowlton is the Vice President of Strategic Initiatives for ResMed, parent company of Brightree and MatrixCare. He leads the company’s interoperability initiatives, amongst other areas. Nick brings more than 20 years of business experience across sales, marketing, product and strategy roles for technology and health information technology businesses. Prior to joining the ResMed family of brands, Nick ran strategic initiatives for Greenway Health, a market leader in the physician practice EHR space. Nick is extremely active in the post-acute industry -- he is the chair of the board of directors of CommonWell Health Alliance and is on the board of HCTAA and PDHCA, which are affiliates of NAHC. Nick has a Bachelor of Science degree with a major in Biochemistry from the University of Notre Dame.


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