6 Ways EVV technology can foster staff adoption

August 17, 2022
Categories: Home health, Hospice, Palliative care
Reading Time: 2 minutes

Electronic visit verification (EVV) is a way to digitally verify care is delivered in the home. EVV technology is used to ensure Medicaid beneficiaries receive the services they are entitled to and has been a requirement for home care agencies since 2020.

The CURES Act introduced EVV for Medicaid Providers, with Phase I focused on the delivery of personal care services. Phase II of the EVV mandate is fast approaching, which includes home health care services—bringing your home health aides into the EVV requirements arena.

While home health aides are likely more familiar with technology due to their association with skilled staff, many continue to struggle adopting the technology that was rushed through implementation during the COVID-19 pandemic. Agencies scrambled to adopt digital communication solutions, only to be left with disparate tools that failed to integrate and made patient care jobs even more difficult.

Caregivers—personal care attendants and home health aides—are often wary of EVV technology, voicing concerns over GPS tracking and the need to use their personal devices. Organizations find their staff likely to turn off location services to avoid being tracked, ultimately impacting staff satisfaction and EVV compliance.

This is why caregiver adoption of technology is critical to achieving EVV success. Here are six benefits of using EVV and how the right digital tools can foster staff buy-in.

  1. EVV helps eliminate paperwork.

Instead of carrying around paper task lists and time sheets and storing them in client files, all documentation is stored electronically and is readily accessible 24/7—helping to eliminate the need for caregivers to keep up with paperwork. The digital signature feature also allows caregivers to record signatures at the point of care, which means no more papers to sign.

  1. EVV saves time.

With features that log GPS time and attendance, daily and weekly schedules, task completion, and visit notes, caregivers are no longer spending hours manually recording their visit data. Instead, it’s all captured electronically in real-time—giving caregivers more time to focus on patient care.

  1. EVV simplifies payday.

Features that log mileage and travel time mean no more submitting mileage and travel time on paper visit sheets. The result is a process that helps caregivers get paid for what they do with minimal work on their end.

  1. EVV keeps office and field staff connected.

By getting notifications directly on their device, including text notifications, office and field staff stay connected, likely avoiding critical information errors that can impact patient care.

  1. EVV prepares caregivers with advanced schedules.

Having access to their full caseload of schedules in advance means no more paper schedules to pick up at the office—which results in always being prepared for the day’s home visits.

  1. EVV gives caregivers confidence and work-life balance.

With EVV, caregivers are confident that they are providing the care their patients need when they need it. And knowing when and where they will be working in the coming weeks allows them to plan off-work activities and truly enjoy their time away from their caregiver tasks.

Are you ready to transform your caregivers’ outlook on EVV? Schedule a demo with MatrixCare today to learn how we can help your staff embrace EVV technology, find more satisfaction in their jobs, and provide higher-quality care.

Schedule a demo today.


Julie Wolff
Julie Wolff

Julie Wolff joined MatrixCare in 2006 and has led Product Management for the Home Care Business Unit since 2013, taking on the Senior Product Management position in 2017. Previously, she served as Business Analyst, Implementation Specialist, Training Specialist, Documentation Specialist, and Support Specialist for both the legacy and current-gen products. Prior to her tenure at MatrixCare, Julie spent 17 years working in the Home Care Industry, holding positions with Community Care, Connecticut VNA, and White Oak Systems.


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