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The culture change model and your memory care community

Over the past several years, the culture change model has emerged as a method of resident care throughout senior living and memory care communities. This concept focuses on providing residents with a home-like, comfortable environment, and gives them autonomy in personal and life choices. Rather than focusing on the things residents can no longer accomplish on their own and providing the necessary assistance, the culture change model emphasizes what they still can do, allowing for a holistic approach to caregiving.

Benefits of a person-centered approach

Staff members will work together and the residents, as the culture change model recognizes the importance of strong relationships in providing the highest level of care. Consistent team assignments, a collaborative leadership style, and personalized care plans that actively involve family members are all examples of core elements of the person-centered approach. Below are just some of the benefits of the culture change model:

  • Increases resident satisfaction and life expectancy.

Residents report feeling happier as they receive a high level of individualized care and while maintaining independence. This helps increase longevity, as residents continue to feel like they still have a purpose in life.

  • Reduces boredom and feelings of helplessness among residents.

The person-centered approach focuses on providing daily tasks and activities. This can help reduce some of the boredom and helplessness some residents may experience. The staff learns what activities are enjoyed most – whether it’s listening to music, painting, or playing games with others – and then incorporates those activities into daily routines.

  • Improves mental health.

Providing stimulating activities help decrease feelings of loneliness and depression, which can improve overall cognition and mental health.

  • Respects the residents’ needs and abilities.

Residents feel a higher level of respect when they are allowed to make their own decisions. Focusing on their individual needs and abilities provides them with a better sense of control over their lives.

  • Promotes a supportive environment.

People come first in the culture change model. This means not only will residents feel supported and better cared for, but the staff will, too.

  • Builds relationships between staff members.

Team members work together with specific groups of residents, building relationships with all those involved. They also report a higher level of satisfaction in their work, which leads to less employee turnover.

Learn how MatrixCare can help you deliver personalized care.


Kelly Keefe, RN
Kelly Keefe, RN

Kelly Keefe, RN has been in healthcare for nearly 20 years with leadership roles in nursing management, hospital administration, and information technology. In 2011, Kelly began her career in the EHR vendor market as a Product Manager, fueled by a desire to ensure that health care workers would have access to solutions that would meet the demands of a changing healthcare climate. Working as Product Manager, Kelly was responsible for ensuring that her products met all regulatory requirements, while maintaining focus on ease-of-use and workflow considerations for the end user. Kelly made the decision to come to MatrixCare as a Senior Living Solutions Product Manager based on the forward-thinking strategy of the organization. “I love that at MatrixCare we have a climate of progressiveness that allows us to be ahead of the game instead of chasing regulations. We are the ones creating the standards in the LTPAC market and I am proud to be a part of these important milestones in healthcare.”

img src=“woman.jpg” alt=“Female caregiver with elderly male patient” title="the culture change model blog post by MatrixCare”

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