How DirectTrust helps manage security and interoperability

July 31, 2020
Categories: Home health, Hospitals & health systems, Hospice
Reading Time: 2 minutes

We define interoperability as the ability to exchange clinical information in a secure and timely manner to improve care delivery. There are many organizations that collaborate to stitch the infrastructure together in order to make interoperability possible. Many providers use some of these key technologies but have little to zero knowledge on how they’re operating and more importantly, their security.

In an effort to find out more about one of these organizations, Navin Gupta, Senior Vice President of the Home and Hospice Division for MatrixCare, recently sat down with Scott Stuewe, President and CEO of DirectTrust. They discussed the balance between security, interoperability, and the challenges of establishing trust between providers who share information electronically. Here’s a recap of their conversation.

Developing standards and rules for exchanging patient data

When you’re responsible for patient data, it’s critical to maintain security while exchanging information electronically. Knowing who to trust and collaborate with can be difficult which is why DirectTrust was created. They aim to serve the healthcare community by identifying and deploying rules that organizations within their interoperability network must abide by. These rules were built initially in collaboration with the U.S. Department of Health and Human Services and the ONC which began in 2011. To this day, they continue to iterate and create regulations as needed in order to create a safe and secure environment for the providers they collaborate with. This makes it easy for providers to know who to trust when choosing a new vendor or partner.

What makes DirectTrust different?

DirectTrust is unique in that they can deliver a package of several documents all at once as opposed to individually – which helps expedite the process and save staff time. Not only can users select from a set of standardized documents that might come out of an electronic health record system, but they can also drop in a variety of documents that might be of interest to a downstream provider.

New developments

Once the COVID-19 pandemic hit, people became accustomed to using a variety of platforms like Zoom, GoToMeeting, and Microsoft Teams for managing meetings. These platforms aren’t designed for healthcare professionals nor should they be used for telehealth visits. DirectTrust is working to develop a secure instant messaging that integrates into electronic health record systems across the post-acute care space.

Their goal is to one day provide secure communications, verify down to the individual, and host virtual meetings between providers all directly within the EHR. Without having to leave their workflow, this would help providers increase efficiency and productivity so they can focus on what matters most: their patients.

Want to learn more? Listen to the full podcast.

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