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Keep Your Census High with Innovative Senior Living Services

Within the last several years, the aging population has grown by vast numbers. In fact, according to the U.S. Census Bureau, in 2012 there were 562 million people ages 65 and older, and by 2015 that number rose by another 55 million. This means older adults now represents 8.5 percent of the entire population, and that number is only expected to grow in the next 35 years. These seniors ultimately will be seeking living solutions that allow them to gracefully age in place.

Continuing care retirement communities (CCRC), or life plan communities, must adopt innovative new services to not only attract future residents, but also to provide superior care. As their health needs change, seniors moving to these communities know they will have convenient access to supportive services like assisted living and memory care within one campus. This is why CCRCs need to streamline their systems to work efficiently across the continuum of care so that they can continue providing the best quality of life for residents.

Senior Living Technology and Innovations

Today, people are living healthier, more active and longer lives thanks to advances in senior healthcare and senior living services. More and more seniors are recognizing the benefits of downsizing their current homes and moving to a CCRC, where a variety of innovative services and amenities make healthy aging as easy as possible. Some of these innovative services include:

Efficient Tracking of Resident Information. Using a tracking system that can record information about resident likes and dislikes, the daily tasks for each caregiver or whether medications have been administered helps increase workflow efficiency while ensuring person-centered care throughout your community.

Meal Plans and Tracking. When residents have specific dietary needs or restrictions, having a meal tracking system in place to ensure these needs are being consistently met helps increase efficiencies and improve outcomes for the individual as well as the CCRC. These systems are able to create customized meal plans that reduce the amount of wasted food at the community and analyze nutritional information to provide the highest quality meals for the residents. Today’s seniors expect delicious, nutritious food options no matter what level of care they require.

Mobile Messaging for Care Team Members. Secure mobile messaging allows care team members to be more efficient when communication is most critical. This type of secure system can be installed on any mobile device, limiting the need for multiple devices to be carried at the same time. Caregivers are able to communicate easily on a HIPAA-compliant channel, ensuring sensitive resident information isn’t falling into the wrong hands.

Easy Access to Billing Information. Life plan communities are also offering simple options for residents to access billing information and pay their monthly service fees. Today’s seniors are internet-savvy, so providing a way for them (or their loved ones) to pay their bills online helps reduce the risk of late or skipped payments. Plus, having a system to record recurring charges for services like housekeeping or dry cleaning helps increase efficiency by reducing the amount of time staff spends on manual data entry. In turn, customer satisfaction is improved, as staff have more time to better serve residents.

Innovate Your Way to a Higher Census

All these innovations for seniors allow for a more seamless transition from a home to a life care community, where quality care is always top of mind. Today’s CCRCs must find a way to incorporate technology into their care plans to not only attract future residents and keep census high, but also to ensure the satisfaction of current residents.

MatrixCare has been a leader in senior living solutions and innovations for over 30 years. Find out more about how we can help streamline services and improve quality of life for your residents by contacting us today.

Gary Pederson
Gary Pederson

Gary Pederson joined MatrixCare in October 2016 as Senior Vice President, Life Plan Communities (LPC) Solutions. Pederson serves as a member of MatrixCare’s executive team and has full responsibility for MatrixCare’s LPC Solutions business unit, including sales, account retention, marketing, operations and research & development. He reports to MatrixCare President and CEO John Damgaard. Prior to joining MatrixCare, Mr. Pederson served as president of two business units of Ascend Learning, LLC, a Providence Equity Partners portfolio company. Prior to Ascend, Mr. Pederson spent 15 years in various management capacities with Cerner Corporation, most recently serving as U.S. Vice-President / General Manager Healthe (Population Health) Division where he grew division revenues from $5M to $70M in a three-year span, earning the VP/General Manager of the Year award in 2010. Prior to Cerner, Mr. Pederson spent ten years collectively with Toshiba Medical Systems and Siemens Medical Systems in management capacities.

Caretaker using a tablet
Midsection of male caretaker using tablet computer while sitting on couch at nursing home

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