The path to happier clinicians starts with technology
Home health and hospice organizations are increasingly losing talented clinicians due to burnout and job dissatisfaction. With expanding regulations and more stringent documentation requirements, plus the expectation of providing personalized patient care each day, today’s clinician is stressed.
Ideally, you want happier clinicians and to operate more efficiently. The solution is technology. Below are some of the ways how the right technology can ease clinician stress and optimize operational efficiency:
Documenting at the point of care – If your clinicians aren’t able to document efficiently, completely and accurately while they’re with a patient, it’s creating more work for everyone involved. Clinicians are notorious for completing documentation at home after a long day of patient visits; take that burden off of them by empowering them with an easy-to-use POC tool and they will be much happier.
Capture data with or without the Internet – Staying connected can be difficult depending on where a clinician is working. If capturing visit notes requires an Internet connection and one is not available near the patient’s bedside, your clinicians will be forced to spend additional time afterward to properly document. Technology that captures necessary data, regardless of connectivity, ensures nothing is missed and that the clinician won’t have to recall specifics later on when a connection is available.
No barriers to patient care – Stacks of paper or a large laptop can interfere with patient interactions, frustrating both the clinician and the patient. Technology that functions on a mobile device removes any physical barrier to patient care. Plus, a mobile device is easier to transport than a laptop or a heavy stack of documents.
When visits are done, so is the clinician – The right technology enables clinicians to complete their work when they complete their last patient visit. No ‘homework’ for the clinician to complete after hours is a win-win for both the clinician and the organization; the clinician is free to unplug after work and the organization isn’t receiving incomplete or incorrect documentation.
Peace of mind – Solutions that walk the clinician through the patient’s care plan and has built-in checks and balances ensures that all information is captured accurately.
Built to meet your needs – Often times vendors claim their solutions are built for a specific audience, but in reality, they’ve just been tweaked a bit and remarketed. Look for a solution that has been built for your specific needs. That way, there won’t be any functionality gaps.
Back office friendly – Technology that allows seamless flow of data from the point of care to the back office makes everyone happy. Back office staff can rest assured that the clinician is capturing everything required of them in order to remain complaint and obtain claim approvals.
On call or on vacation? No problem – The best technology solutions enable others in the organization to readily access information in order to provide patient care. If a clinician is on call and needs to view a patient record, they can. If a clinician is on vacation and someone else is caring for their patient, past visit information and what’s on tap for the upcoming visit is available. This lets clinicians rest easy when they’re away from the office.
If it’s not easy to use, don’t use it – Technology shouldn’t be difficult to navigate. If it takes too much ramp up time, or doesn’t follow the natural progression of care, clinicians won’t like it. Look for a tool that is easy to use from the start and requires little training.