When your employees aren’t tech savvy: 3 tips
Technology-resistant employees can slow down a team and impact the success of your home health software implementation.
We’ve compiled a few tips to help you approach this challenge.
- Get it all out in the open. It may seem like a basic place to begin, but having a conversation with a tech-resistant employee that puts both perspectives out in the open can get things started off on the right foot. Ask your employee about their hesitation. Create an environment that allows them to speak freely without fear of judgment. Giving them the chance to explain themselves will help to set the tone for moving forward. Express why learning the new technology is important. Steer clear of clichés like “This is the way of the world now!” and instead talk about the advantages of the technology — both for the team and the individual.
- Show them how they’ll benefit. Once you’ve explained the business advantages of using the technology, capitalize on the personal advantages. Perhaps mastering their new tablet will allow your employee to video chat with family members or download books from the library. Demonstrate how this technology isn’t only great for business.
- Make training convenient. Your employees are more likely to be open to the idea of training with new technology if it doesn’t inconvenience them. Instead of having everyone come in on a Saturday or stay late during the week, offer “Lunch and Learn” training sessions or devote regular work hours if it suits your schedule.
We know this can be a common problem for new home health care hospice software users, and we’d love to know how you’ve handled technology reluctance in the workplace. Be sure to check out our recent post highlighting 5 YouTube videos that may help your team get more comfortable with technology.
What’s worked and what hasn’t? Share your experiences in the comments below!