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Why mobile is a necessity: How mobile technology benefits private duty agencies

Technology has evolved at a rapid pace over the past decades, with mobile devices now common among people of all ages. Yet even with all the benefits mobile technology can offer, adoption still lags in the private duty and home care industries.

For agencies who haven’t yet embraced these mobile technology benefits, the time has come to get onboard. Failing to do so means putting your organization at risk of being outpaced by the competition, passed over by skilled job seekers, and ultimately rejected by the families you seek to serve.

In short, mobile technology isn’t just important to private duty agencies, it’s essential. For those who are still reluctant to embrace the unfamiliar, here are three major benefits of why mobile technology is now a necessity in private duty and home care.

3 key ways that mobile technology benefits private duty agencies

1. Ease the effects of the caregiver shortage

Industry polls indicate high levels of anxiety about the caregiver shortage—more than eight in ten experts back in 2018, even before the pandemic, according to an eBook from iRecruit and MatrixCare. In the wake of COVID-19, many agencies are struggling even more to keep up with the demand for caregivers.

One of the ways that mobile technology benefits agencies is by helping offset the results of caregiver shortages by boosting retention at a time when that’s never mattered more. It does so by making the day-to-day reporting and actions of caregivers simpler and responsive, thus potentially boosting their job satisfaction in the process.

“Mobile, point-of-care technology has been a big indicator of clinician satisfaction,” the eBook authors note. “In fact, among those entities who point to caregiver retention as a top concern, there is a majority that use only web-based software systems. And it seems that a move to a mobile solution is not the only way technology can help with staff recruitment and retention.”

2. Help with day-to-day care

In addition to helping retain staff, mobile technology can also be a critical tool in recruitment. Many caregivers today gauge their interest in a job by the quality of technology in use. These workers know the difference that good technology can make, with the best systems offering at-your-fingertips ease of use and valuable assistance with the difficult job of providing care.

Many caregivers appreciate the chance to capture documentation electronically, and not having to carry daily visit sheets and assessment forms. By making their lives easier, mobile technology can also help alleviate the effects of burnout and compassion fatigue, potentially improving quality of life and job satisfaction while helping workers perform at a higher level.

“A good 75% of the licensed staff that we interview, immediately ask about our technology,” as Niki Moritabi of Interim Healthcare told us. “Because they tend to spend a lot of their time documenting… [they] want to know what they’re getting into, [from] the specific technology that we’re using to whether they’ve had specific experience with that platform.”

3. Improve reporting, compliance, and collaboration

In addition to helping the day-to-day lives of caregivers, the right mobile technology solution can also give your staff a more efficient way to tackle scheduling and documentation. From creating assignments to customizing care plans, from GPS-verified check-ins and -outs to caregiver signatures, mobile technology creates efficiencies across the board.

The same technology can also help businesses achieve critical compliance goals with OSHA, caregiver certifications, and more, as well as help keep up with (and sometimes even anticipate) regulatory changes. With real-time interaction, it also helps improve collaboration, enabling more rapid and direct communication among supervisors and care teams.

“There’s obviously more accuracy,” as Brian Kelly, Managing Partner with Cost Management Services, told us about using MatrixCare. “It’s more efficient from an administrative perspective to have the data flow from one system to the next. Now you have everything with a click of a button. It certainly gives you a lot of proficiency.”

Why choose mobile technology solutions from MatrixCare?

Convenient and easy to use, MatrixCare Mobile is the game-changer you’ve been waiting for. An on-the-go solution for home care, MatrixCare Mobile lets you enter caregiver assignments and notes, quickly view daily and weekly schedules, and document visits and tasks in real-time. It’s designed to bring you the best of the mobile technology benefits you’ve been missing.

Among our partners, we’re told that MatrixCare mobile technology helps them feel like they’re connected to the care they provide. They can tell who’s coming and going, and when—all from a safe distance. That’s always critical in a care setting, especially during the COVID-19 pandemic.

New advancements like VideoHealth[FN] within CareCommunity are taking things even further with video options for onboarding. Simple to use on any smartphone, tablet, or computer, VideoHealth offers easy-to-use functionality that supports engagement, communication, and other features designed to help your team deliver the best possible care.

Request a demo today to learn more about the mobile technology benefits available to your business with MatrixCare Mobile.


Julie Wolff
Julie Wolff

Julie Wolff joined MatrixCare in 2006 and has led Product Management for the Home Care Business Unit since 2013, taking on the Senior Product Management position in 2017. Previously, she served as Business Analyst, Implementation Specialist, Training Specialist, Documentation Specialist, and Support Specialist for both the legacy and current-gen products. Prior to her tenure at MatrixCare, Julie spent 17 years working in the Home Care Industry, holding positions with Community Care, Connecticut VNA, and White Oak Systems.


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