How To Choose Your EHR Software Provider

Choosing the Right EHR Software Provider

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The care and service you provide at your senior living community is not one-size-fits all. Your electronic health record (EHR) system shouldn’t be either. Instead, it’s important to look for a comprehensive senior living EHR solution that is built for the needs of the senior care industry, while allowing the flexibility you need to manage care and business operations.

Are you in the market for a senior living EHR? In this post, we’ll review some key factors to consider as you evaluate your options.

Innovative Solution for the Senior Living Industry

The needs of the senior living industry are changing. And it’s important to have EHR software that changes with it. The demand for quality care is on the rise. Competition within the industry is up. And the acuity levels of residents continue to increase. Because of this, providers don’t just need a solution that helps them address the needs of residents with robust clinical and care continuum management features, but allows them to do so in a way that is financially and operationally beneficial.

Look for a senior living EHR solution that allows you to maximize resident care from day one with customized resident service plans. Look for easy-to-use applications that allow you to continuously assess and evaluate resident needs and improve communication among caregivers. And finally, look for a senior living EHR that gives you real-time visibility into occupancy data, budget vs. actual expenses, as well as intuitive dashboards and reports that drive decision-making to maximize operating margins.

Proven Interoperability

Having a complete picture is a key component in providing the highest in resident care and service. Interoperability allows you to securely and electronically share resident data with other healthcare providers including hospitals, physicians’ offices and labs. As a result, your organization has access to the right data, to deliver the right care, at the right time.

When evaluating senior living EHR software, look for one that is committed to making electronic health records work better for both residents and providers. MatrixCare was the first senior living technology provider to join other health information technology companies in signing the interoperability pledge developed by the U.S. Department of Health and Human Services.

Additionally, look for a provider who is ONC Certified HIT, meaning they work with independent software and hardware vendors to ensure every integration works seamlessly.

Offers Award Winning Customer Service

Senior living EHR software is a big investment. So, it’s important to look for a software provider who is also invested in helping your organization thrive. The right provider should offer industry-specific support and have dedicated senior living experts ready to help address any issues or concerns you may have.

Make sure any provider you select has a dedicated implementation team that allows you to get up-and-running quickly and easily. And finally, ask about training programs to ensure your staff has the information they need to maximize their use of the system.

Many software providers say they offer excellent customer service, but the right provider should be able to back-up those claims through independent research firms such as KLAS which uses actual user reviews to evaluate software solutions.

MatrixCare is not only KLAS rated, but has been awarded the prestigious Best in KLAS Award for Long-Term Care Software for the second year in a row.

Deliver Superior Services with Senior Living EHR Solutions from MatrixCare

You’re dedicated to providing superior service to residents. That’s why we’re dedicated to ensuring you have the information and data you need to meet your care, financial and operational goals. See why more than 13,000 senior care providers use MatrixCare. Contact us today or request a demo to learn more about our software and services for the senior living industry.

Patrick Hart

Patrick Hart joined MatrixCare as Vice President, Senior Living Solutions in October 2015. He is a dynamic business leader with a sales and operations background. Prior to joining MatrixCare, Hart held sales and marketing leadership roles with major senior living providers including Five Star Quality Care, Assisted Living Concepts, and Holiday Retirement. He also served in the U.S. Army for over 6 years, including supervising and managing aviation aircraft maintenance operations. Patrick has both a Bachelors and Masters of Science in Business Management from the University of Phoenix.