The key to interoperability done right is ensuring data follows the patient or resident throughout the healthcare continuum.

Interoperability is more than just the movement of data — it also consists of clinical and administrative workflows to help create positive outcomes.

In a 2023 survey of providers and their referral sources, 99% of referring physicians say they would switch to a new preferred post-acute provider if they were able to interoperate effectively—up from 60% in 2019 and 76% in 2021.

MatrixCare integrates key features directly into its EHR with no external portals, keeping you connected and simplifying the entire patient journey—starting with intake and admissions.

computer monitor showing interoperability graphics and text

Efficient transitions of care

Care coordination and engagement

Connectivity to health systems

Long-term referral partnerships

Streamline the transition of care

Interoperability solutions like nationwide health information networks can streamline the transition process by providing more access to key clinical information digitally available in our EHR, which helps eliminate manual entry of that data.

Coordinate care with provider partners in real time

Modern exchange capability embedded into MatrixCare’s EHR allows hospitals, physicians, and other key caregivers to access patient or resident records electronically with zero labor spent by any care team.

Curate long-term referral partnerships

With almost all referring physicians vowing to choose post-acute providers based on their ability to interoperate, it's clear that the adoption of these solutions will foster lasting referral relationships.


Industry-leading interoperability

Take a peek into the efficiencies we deliver through interoperability.

An innovative EHR designed to help you meet—or even exceed—growing demands for interoperability in healthcare

MatrixCare uses a QHIN to facilitate nationwide exchange of data between other MatrixCare users and their partners. QHINs are federally certified entities that broker the exchange of information between providers. In these networks providers can find:

  • Documentation from previous care settings
    • History and physical documents
    • Encounter summaries
    • Continuity of care
    • Discharge/Transfer summaries
    • Images or custom PDFs generated by the other providers
  • Bi-directional connection to the network
    • C-CDAs and other documents from the resident record

Through QHINs, providers can access other QHINs like CommonWell, Epic and more.

Securely message and transmit documents through the best-in-class, DirectTrust network, keeping communications in one central location.

Stay connected to families with direct messaging, document sharing, and a built-in video chat solution that supports both patient-to-staff and staff-to-staff communication.

Direct Secure Messaging is the interoperability solution to intake challenges, ensuring staff receive the care details and medication data they need for a smooth admission. It includes:

  • Referrals from any certified EHR
  • Full clinical summary of the referring acute ambulatory encounter
  • Data reconciliation for demographics, medications, allergies, diagnosis, and more
  • The secure and healthcare-specific Direct Trust Network to message the provider
  • Attached documents including plan of care, visit notes, orders, images, and scans
  • The option to embed documents in unstructured CDA
  • Text and document-based messages can be added to a patient record
“Having an EHR such as MatrixCare that lets us share information with the doctors and with the hospital has been very important. This degree of visibility has allowed Iredell to decrease hospital encounters for our palliative care patients by 52% over six months.”
Sarah Kivett, BSN, RN, Director of Strategic Partnerships, Hospice & Palliative Care of Iredell County
“Patient-centric interoperability is the key to survival in today’s healthcare environment.”
Deborah Wesley RN, BSN, MSN, MHA, CEO, Addison County Home Health & Hospice
“Interoperability is vitally important to Hospice. As a hospice organization working to meet the needs of our patients and referral providers, having a program that is able to integrate the required variables of our operations is essential to maximizing efficiencies and supporting a culture of compliance.”
Sarah Thompson, RN, CHPN, CHPCA, Vice President of Hospice Services, Affinis Hospice
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