The key to interoperability done right is ensuring data follows the patient throughout the healthcare continuum.

Interoperability is more than just the movement of data — it also consists of clinical and administrative workflows to help create positive outcomes.

In a 2023 survey of providers and their referral sources, 99% of referring physicians say they would switch to a new preferred post-acute provider if they were able to interoperate effectively — up from 60% in 2019 and 76% in 2021.

MatrixCare integrates key features directly into its EHR with no external portals, keeping you connected and simplifying the entire patient journey — starting with intake and admissions.


Efficient transitions of care

Care coordination and engagement

Connectivity to health systems

Long-term referral partnerships

Streamline the transition of care

Interoperability solutions like nationwide networks (such as CommonWell Health Alliance) and medication import (SureScripts) can streamline the transition process by providing more access to impactful clinical information digitally available in our EHR, helping to eliminate manual entry of that data.

Coordinate care in real time

Instead of relying on manual methods of updating the patient record, data can be attached electronically in real time throughout the care journey, keeping everyone updated on patient status.

Strengthen connectivity to health systems

Integrations with EHRs (like Oracle Health and Epic) and national networks (such as CommonWell Health Alliance and Carequality) keep health systems connected to the care journey in real time.

Curate long-term referral partnerships

With almost all referring physicians vowing to choose post-acute providers based on their ability to interoperate, it's clear that the adoption of these solutions will foster lasting referral relationships.


Industry-leading interoperability

Take a peek into the efficiencies we deliver through interoperability.

An innovative EHR designed to help you meet — or even exceed — growing demands for interoperability in healthcare

CommonWell Health Alliance is a nationwide network, including a record locator service and data broker for patient data needs beyond basic demographics and diagnosis. For intake teams that need a full medical history, connecting with health records and sharing documents with connected providers has never been easier. Organizations can go beyond the data provided by the referral source, including:

  • Documentation from previous care settings
  • History and physical documents
  • Encounter summaries
  • Continuity of care
  • Bi-directional connection to the network
  • C-CDAs, face sheets, visit notes, plan of care, orders, and scans

Through CommonWell Health Alliance, providers also have access to Carequality, an interoperability framework, also enabling nationwide care coordination.

Securely message and transmit documents through the best-in-class, DirectTrust network, keeping communications in one central location.

Stay connected to families with direct messaging, document sharing, and a built-in video chat solution that supports both patient-to-staff and staff-to-staff communication.

Physician portal: Digitally sign, search and save documents.

Speech recognition tool: Save time with talk-to-text functionality stored directly in the EHR.

Direct Secure Messaging is the interoperability solution to intake challenges, ensuring staff receive the care details and medication data they need for a smooth admission. It includes:

  • Referrals from any certified EHR
  • Full clinical summary of the referring acute ambulatory encounter
  • Data reconciliation for demographics, medications, allergies, diagnosis, and more
  • The secure and healthcare-specific Direct Trust Network to message the provider
  • Attached documents including plan of care, visit notes, orders, images, and scans
  • The option to embed documents in unstructured CDA
  • Text and document-based messages can be added to a patient record
“Having an EHR such as MatrixCare that lets us share information with the doctors and with the hospital has been very important. This degree of visibility has allowed Iredell to decrease hospital encounters for our palliative care patients by 52% over six months.”
Sarah Kivett, BSN, RN, Director of Strategic Partnerships, Hospice & Palliative Care of Iredell County
“Patient-centric interoperability is the key to survival in today’s healthcare environment.”
Deborah Wesley RN, BSN, MSN, MHA, CEO, Addison County Home Health & Hospice
“Interoperability is vitally important to Hospice. As a hospice organization working to meet the needs of our patients and referral providers, having a program that is able to integrate the required variables of our operations is essential to maximizing efficiencies and supporting a culture of compliance.”
Sarah Thompson, RN, CHPN, CHPCA, Vice President of Hospice Services, Affinis Hospice
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