Our EHR is built to improve clinical and operational efficiency, so clinicians can focus on deeper connections with patients and families.

With firsthand hospice experience, our team understands the important work providers do and the challenges they face today. The MatrixCare EHR is designed by clinicians to deliver real-time collaboration, simplified documentation, robust interoperability, and intuitive regulatory guidance.

Whether your focus is on one care setting or many, organizations can seamlessly work across home health, hospice, palliative care and private duty. The result is more efficient operations, more focus on patients and families, and more work-life balance for staff.


An EHR designed to support compassionate care
With MatrixCare, hospice providers can put more focus on patients and families.

Clinician retention, satisfaction and performance

Real-time family engagement

Operational and clinical efficiency

Interoperability for smoother care transitions

Increase staff retention, satisfaction, and performance

With the right tools, patients and families are more likely to have positive care experiences and staff are more satisfied. Our innovative platform provides support for compliance, robust insights to guide care, simplified documentation to save time on tedious tasks, and alerts and reminders to help reduce errors.

Support seamless transitions of care with industry-leading interoperability

With an EHR built for interoperability, hospice providers can transition care more efficiently, coordinate care more effectively and manage medications more accurately — all with connectivity to networks such as CommonWell Health Alliance, Carequality and SureScripts.

Communicate through interdisciplinary groups

Interdisciplinary groups (IDGs), also known as interdisciplinary teams (IDTs), allow providers to work together to meet the goals of their patient. This embedded functionality can help coordinate treatment across disciplines, prevent staff burnout, and improve visibility for better patient outcomes.

Engage family and caregivers

A built-in video chat solution supports both caregiver-to-staff and staff-to-staff communication. Providers can stay connected to families — no matter their location — with engaging digital tools that securely exchange messages and electronic documents.

A fully customizable solution for the important care you provide

The key to intake is the effective exchange of information. Our technology features integrations trusted to streamline the flow of patient data efficiently and securely, ultimately helping to avoid delays in care.

Seamlessly import patient hospital records, freeing up staff for more important tasks.

Securely message and transmit documents and discrete data elements through the best-in-class, Direct Trust network, keeping communications in a central location.

Use a mobile device to conveniently scan documents or take photos that are stored securely in the patient record.

Connect with patient health records easily and share documents with connected providers via CommonWell Health Alliance and Carequality.

Reconcile patient medication lists automatically through a mobile device via SureScripts, C-CDA reconciliation, and CommonWell.

Clinical staff and physicians need solutions that minimize administrative tasks and maximize quality patient care on the go. The MatrixCare app is designed to work on and offline to support varying connectivity, with tools built for everyone involved along the care journey.


Clinician tools:

Automatically pull patient demographic and medication information using FHIR-enabled pharmacy benefit manager integrations.

Review and reconcile medications instantly via mobile device.

Save time with speech-to-text functionality stored directly in the EHR.

Stay connected with patients, caregivers, partners and staff with secure staff/team messaging, document sharing and signing, and video chat.

Document and monitor wound progress.

Access a bi-directional HME ordering interface with the Brightree HME/DME platform — fully integrated within the MatrixCare Hospice EHR.


Physician tools:

Update prescribed medications automatically into a patient’s medication record using FHIR-enabled ePrescribe integration.

Automatically pull patient demographic and medication information using FHIR-enabled pharmacy benefit manager integrations.

Digitally sign, search and save documents via physician portal.

Save time with speech-to-text functionality stored directly in the EHR.

Patients and their families are experiencing a difficult time when managing hospice care. With tools designed to keep them connected and supported, caregivers can focus on their loved ones.

Keep patients, caregivers and families connected with secure messaging, document sharing, and video chat.

Provide after-hours triage and around-the-clock nursing support. MatrixCare populates the Total Triage/CareXM application with demographic and clinical information via FHIR-enabled integration.

Stay connected to families with direct messaging, document sharing, electronic document signing, and a built-in video chat solution that supports both caregiver-to-staff and staff-to-staff communication.

Gain a team dedicated to the ongoing customer experience, including optimization, satisfaction and support, long after implementation.

Phone calls, voicemails and faxes are inefficient when it comes to managing the back end of your business. Hospice technology should simplify the ways data is collected, analyzed and automated to increase satisfaction among back-office and patient-facing staff.

Customize your data management experience with MyAnalytics, a tool built to generate reports that analyze commonly monitored metrics. Expanded reporting capabilities are also an option for deep-level insights to support business decisions.

Through MyData, create novel data relationships, models and measures for reporting.

Automatically records, verifies, and reports caregiver travel information through mileage auto calculation.

Customize rates, calculation rules and workflow thresholds that alert employees regarding time and attendance. Export data easily if needed.

Automatically pull patient demographic and medication information using FHIR-enabled pharmacy benefit manager integrations.

When RCM processes are manual, errors are common, submissions are slow and denials are frequent. Workflow-driven technology sets you up for revenue success with automatic checks and electronic submission.

Configure a new chart of accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger.

Electronically verifies a patient’s Medicaid/Commercial eligibility for services automatically prior to claims submission.

Submit Medicare claims faster electronically via eClaims.

Hospice is so much more than patient care. With tools built to help manage every facet of your business, organizations can put less focus on the paperwork and more focus on patients and their families.

Reduce costs and increase reimbursements with coding and billing experts.

Deploy and analyze your Hospice CAHPS survey with comprehensive reports from CAHPS experts through HEALTHCAREfirst.

Send and receive electronic faxes within the EHR.

Have your business reviewed by OASIS experts for potential inconsistencies and opportunities for improvement.

Automatically push Hospice Quality Action Boards (QABS) related Hospice Item Set (HIS) and companion files to HEALTHCAREfirst survey portal to analyze and provide insights into your KPIs.

Receive advance alerts for Medicare receivables at risk, have easier eligibility lookups, and use an automated process for correcting complex and multi-step claims via Inovalon – Claims Medicare Management Pro.

“The team can see that a patient they’re scheduled to see this afternoon had a hospital encounter at the ER last week, and all the information is at their fingertips.”
Sara Lowe, Executive Director of Emmanuel Hospice
“Being able to check the common working file directly from the product is very easy. It certainly created efficiencies and is saving staff a lot of time.”
Sarah Kivett, BSN, RN, Director of Strategic Partnerships, Hospice & Palliative Care of Iredell County
“Medication import and reconciliation has created quite a bit of efficiency for our clinicians. Having that medication information for a nurse to reconcile instead of hand-keying the information is a huge time saver.”
Kristen McGehee, Chief Operating Officer, Covenant Care
“There's a lot of EMR systems that do not support the inpatient unit, the hospice inpatient unit. So that was another reason why we moved to the MatrixCare. So it would be integrated with the homecare team as well.”
Agnes Pitman, RN, Director of Compliance and Staff Development, Sacred Journey Hospice
Previous slide
Next slide


Two office professionals looking at a laptop, happy

See MatrixCare in action

Start by having a call with one of our experts to see our platform in action.