Customer relationship management
Better referral and lead management from hospitals and the community help increase occupancy and boost your bottom line.
Find out how our integrated CRM platform can improve decision-making, reduce manual processes and save time.
Today’s changing healthcare environment makes it increasingly challenging—and important—to have an effective customer relationship management process. Developed specifically for senior living and long-term care, Enquire by ALINE helps you better manage referrals and leads using automated workflows and transparent reporting.
Seamless integration with our EHR makes it easier to share patient data, helping reduce the risk of rehospitalization.
Core benefits
Respond to leads and referrals faster for better referral relationships
Make decisions on competitive referrals faster to capture more business. Integrations and automated workflows help you improve tracking and conversions.
- Efficiently manage your lead pipeline with automated workflows
- Upload budgets and sales goals into the system and use actual numbers in analytics and reports
- Capture all inquiries and referrals in one place for faster processing
Improve care coordination with easy access to patient data
Get access to complete medical history when evaluating referrals and incoming residents.
- Easily access and share patient data with hospitals, physicians and other caregivers
- Save an average of 15 to 30 minutes on intake and admissions
- Get real-time access to patient records to improve continuity of care and health outcomes
Reduce manual data entry using automated workflows that integrate with key systems
Integrated data from marketing, EHR and billing systems help reduce errors and save time on data entry.
- See demographic, social and financial information appended in real-time to each lead profile
- Set up customized templates to quickly create letters, labels and emails
- Change any field to use your organization’s terminology, or add a field in less than 10 seconds, on average
Resources
See MatrixCare in action
Start by having a call with one of our experts to see our platform in action.
MatrixCare offers industry-leading software solutions. Thousands of facility-based and home-based care organizations trust us to help them improve efficiency and provide exceptional care.
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