Many MatrixCare client support representatives have worked in long-term care and home care organizations. We know that your staff doesn’t have time to play phone tag or wait for a call back. That’s why we are committed to providing high quality, real-time EHR support for any questions you may have, and our focus is to make sure that you speak with an experienced professional that can answer those questions on the first call. Our support teams have deep expertise in skilled nursing facilities, senior living communities, continuing care retirement communities, home care agencies and in the clinical care delivery, financial and operations functions within them.

Our processes are designed with you and your environments in mind. We strive to be ahead of the curve in understanding how imminent regulatory and other industry changes will impact your organization. MatrixCare delivers superior care and EHR support to our clients, resulting in better operational and financial outcomes for their organizations.

MatrixCare Skilled Nursing

MatrixCare Senior Living

MatrixCare Enterprise Financials

MatrixCare Marketing (REPS Leads)

MatrixCare MealTracker

MatrixCare RetailTracker

MatrixCare Home Care (formerly Soneto)

(561) 447-7111

Need Remote Assistance? If you are already working with a member of our support team and would like to enable remote access to your PC, simply click the link below.

Home Care Remote Launcher

MatrixCare Life Plan Communities

(954) 724-9809
eService Login
Team Viewer (Remote Access)
Order Supplies
Success Center (LPC clients only)


The MatrixCare® implementation methodology is focused on understanding the unique needs of your organization, facilitating staff engagement, successfully managing change, and ensuring rapid adoption of MatrixCare in your organization.

Every client is assigned a dedicated Implementation Project Manager (IPM). Your IPM drives the project to on-time, on-budget completion and is a change agent for your end users. Your IPM is one member of a team of resources that collaborates with your team to ensure a successful implementation.

The MatrixCare implementation methodology is a phased approach with key adoption milestones carefully managed by your IPM.


IPM has initial discovery call and shares the basic plan with all stakeholders.


A MatrixCare Process Review (MPR) is conducted. Unique needs and requirements are identified, the final plan reviewed, and work begins.


The system is set up and configured for use. Facilities and corporate setups are built.


Data is converted and training occurs for all modules at time of need. Client begins using software and entering live data during training sessions or shortly after.


Once the client is using MatrixCare, we conduct a post-implementation assessment, consults on best practices, efficient utilization of the system, and trains on more advanced features as needed.


Formalized handoff to our MatrixCare support team, including introduction to your Account Manager. We will identify any additional service needs and develop a plan to deliver them.


MatrixCare® understands that providing superior care to your residents is your top priority. While implementing MatrixCare enables you to deliver superior care, your staff cannot stop everything to attend a training class. Our training schedules are designed to minimize disruption and maximize adoption.

Training is delivered online or onsite and takes the experience levels, roles, and unique needs into account. MatrixCare also provides specialized training for managers and executives.

Maximize your training with our Training Assurance PLUS

Online help within MatrixCare and User Guides

New release support including Release Notes and Release Webinars

Training webinars related to specific product functionality

Consulting services

Account Management

Every MatrixCare client has a dedicated Account Manager to proactively support their business needs. Your Account Manager is not your salesperson, support person, software advisor, or operations consultant – he or she is all of the above. Our Account Managers are experts in long-term care and will ensure that you are aware of all of the opportunities to optimize the use of MatrixCare.

Your Account Manager collaborates with MatrixCare and other industry experts to proactively advise you on change management, problem solving, and optimization. MatrixCare delivers superior care and EHR support to our clients, resulting in better operational and financial outcomes for their organizations.