Many MatrixCare client support representatives have worked in long-term care and home care organizations. We know that your staff doesn’t have time to play phone tag or wait for a call back. That’s why we are committed to providing high quality, real-time support. Our focus is to make sure that you speak with an experienced professional that can answer your question on the first call. Our support teams have deep expertise in skilled nursing facilities, senior living communities, continuing care retirement communities, home care agencies and in the clinical care delivery, financial and operations functions within them.
Our processes are designed with you and your environments in mind. We strive to be ahead of the curve in understanding how imminent regulatory and other industry changes will impact your organization. MatrixCare delivers superior care to our clients, resulting in better operational and financial outcomes for their organizations.
The MatrixCare® implementation methodology is focused on understanding the unique needs of your organization, facilitating staff engagement, successfully managing change, and ensuring rapid adoption of MatrixCare in your organization.
Every client is assigned a dedicated Implementation Project Manager (IPM). Your IPM drives the project to on-time, on-budget completion and is a change agent for your end users. Your IPM is one member of a team of resources that collaborates with your team to ensure a successful implementation.
The MatrixCare implementation methodology is a phased approach with key adoption milestones carefully managed by your IPM.
MatrixCare® understands that providing superior care to your residents is your top priority. While implementing MatrixCare enables you to deliver superior care, your staff cannot stop everything to attend a training class. Our training schedules are designed to minimize disruption and maximize adoption.
Training is delivered online or onsite and takes the experience levels, roles, and unique needs into account. MatrixCare also provides specialized training for managers and executives.
Every MatrixCare client has a dedicated Account Manager to proactively support their business needs. Your Account Manager is not your salesperson, support person, software advisor, or operations consultant – he or she is all of the above. Our Account Managers are experts in long-term care and will ensure that you are aware of all of the opportunities to optimize the use of MatrixCare.
Your Account Manager collaborates with MatrixCare and other industry experts to proactively advise you on change management, problem solving, and optimization. MatrixCare delivers superior care to our clients, resulting in better operational and financial outcomes for their organizations.