Choosing the Right EHR Software Provider

March 29, 2018
Categories: Senior living
Reading Time: 3 minutes

The care and service you provide at your senior living community is not one-size-fits-all. Your electronic health record (EHR) system shouldn’t be either. Instead, it’s important to look for a comprehensive senior living EHR solution that is built for the needs of the senior care industry, while allowing the flexibility you need to manage care and business operations.

Are you in the market for a senior living EHR? In this post, we’ll review some key factors to consider as you evaluate your options.

Innovative Solution for the Senior Living Industry

The needs of the senior living industry are changing. And it’s important to have EHR software that changes with it. The demand for quality care is on the rise. Competition within the industry is up. And the acuity levels of residents continue to increase. Because of this, providers don’t just need a solution that helps them address the needs of residents with robust clinical and care continuum management features, but allows them to do so in a way that is financially and operationally beneficial.

Look for a senior living EHR solution that allows you to maximize resident care from day one with customized resident service plans. Look for easy-to-use applications that allow you to continuously assess and evaluate resident needs and improve communication among caregivers. And finally, look for a senior living EHR that gives you real-time visibility into occupancy data, budget vs. actual expenses, as well as intuitive dashboards and reports that drive decision-making to maximize operating margins.

Proven Interoperability

Having a complete picture is a key component in providing the highest in resident care and service. Interoperability allows you to securely and electronically share resident data with other healthcare providers including hospitals, physicians’ offices and labs. As a result, your organization has access to the right data, to deliver the right care, at the right time.

When evaluating senior living EHR software, look for one that is committed to making electronic health records work better for both residents and providers. MatrixCare was the first senior living technology provider to join other health information technology companies in signing the interoperability pledge developed by the U.S. Department of Health and Human Services.

Additionally, look for a provider who is ONC Certified HIT, meaning they work with independent software and hardware vendors to ensure every integration works seamlessly.

Offers Award Winning Customer Service

Senior living EHR software is a big investment. So, it’s important to look for a software provider who is also invested in helping your organization thrive. The right provider should offer industry-specific support and have dedicated senior living experts ready to help address any issues or concerns you may have.

Make sure any provider you select has a dedicated implementation team that allows you to get up-and-running quickly and easily. And finally, ask about training programs to ensure your staff has the information they need to maximize their use of the system.

Many software providers say they offer excellent customer service, but the right provider should be able to back-up those claims through independent research firms such as KLAS which uses actual user reviews to evaluate software solutions.

MatrixCare is not only KLAS rated, but has been awarded the prestigious Best in KLAS Award for Long-Term Care Software for the second year in a row.

Deliver Superior Services with Senior Living EHR Solutions from MatrixCare

You’re dedicated to providing superior service to residents. That’s why we’re dedicated to ensuring you have the information and data you need to meet your care, financial and operational goals. See why more than 13,000 senior care providers use MatrixCare. Contact us today or request a demo to learn more about our software and services for the senior living industry.

Kelly Keefe, RN
Kelly Keefe, RN

Kelly Keefe, RN has been in healthcare for nearly 20 years with leadership roles in nursing management, hospital administration, and information technology. In 2011, Kelly began her career in the EHR vendor market as a Product Manager, fueled by a desire to ensure that health care workers would have access to solutions that would meet the demands of a changing healthcare climate. Working as Product Manager, Kelly was responsible for ensuring that her products met all regulatory requirements, while maintaining focus on ease-of-use and workflow considerations for the end user. Kelly made the decision to come to MatrixCare as a Senior Living Solutions Product Manager based on the forward-thinking strategy of the organization. “I love that at MatrixCare we have a climate of progressiveness that allows us to be ahead of the game instead of chasing regulations. We are the ones creating the standards in the LTPAC market and I am proud to be a part of these important milestones in healthcare.”

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