Rethinking orders management with smarter workflows
In post-acute care, efficiency and accuracy matter. But when your workflows rely on outdated tools like fax, email, PDFs, and manual uploads, you can end up with neither.
You don’t need to be told how difficult orders management can be. You live it every day. Your team spends hours chasing signatures, clinicians wait for documentation, and delays stack up. Every extra day of waiting means care is pushed back.
But digital tools are changing that.
In this blog, we explore what’s slowing processes down and the technology that can fix it.
The reality: Not enough visibility
Most agencies are juggling legacy workflows that were never designed for today’s pace of care. Orders sit in limbo, faxed documents go missing, and staff waste hours following up or cross-checking data across multiple portals.
And while all that happens, patients are left waiting for care to start.
This lack of visibility ripples across your organization. Each disconnected step adds another layer of administrative lag and another opportunity for errors or delays.
This isn’t a people problem, it’s a workflow problem. The post-acute ecosystem has evolved. Care is delivered faster, across more settings, and with higher expectations from patients and referral sources alike. But the processes that support it haven’t caught up.
When orders management is manual, slow, or disconnected, the entire care coordination chain suffers.
The ripple effect: Broken workflows impact care
When orders don’t flow, everything slows down. Patients wait longer for care to begin, clinicians work without complete information, and referral sources start to lose confidence in your ability to deliver quickly and consistently.
It might start as a single delay. But it can quickly become a pattern that affects outcomes, satisfaction, and even revenue.
Here’s what that looks like on the ground:
- Delayed patient onboarding: Every missing signature or misplaced order adds days to the start of care
- Clinician frustration: Staff waste time tracking down documents instead of focusing on bedside care
- Referral friction: Hospitals and health systems notice when onboarding takes too long (and they may look for partners who can move faster)
- Administrative overload: Manual document reconciliation, data entry, and status checks pull staff away from higher-value work
Over time, these inefficiencies compound. They can affect operational speed and your reputation in the market. In post-acute care, consistency is everything and outdated workflows make it hard to deliver.
What modern post-acute care looks like
Post-acute care providers today face a balancing act. You’re expected to:
- Onboard patients faster
- Ensure documentation accuracy
- Maintain compliance
- Communicate seamlessly with referral partners and clinicians
- Keep teams productive and satisfied
Doing all of that with manual, paper-heavy processes simply doesn’t scale.
Modern care coordination relies on cloud-based healthcare tools that connect every player in the process, from intake to billing. With the right solutions, orders can move securely and automatically through the system. Every signature, document, and update is tracked in real time.
That means:
- Less manual effort
- Fewer delays
- Better insight into where every order stands
- More time for patient-centered care
When you remove the bottlenecks from your healthcare workflows, you can move faster and deliver a better digital care experience for patients and providers alike.
What’s holding many agencies back
If digital tools can transform orders management, why haven’t more organizations made the leap?
Three common barriers often stand in the way:
- Hesitant staff
Some staff are hesitant to adopt new technology, especially if they’ve relied on the same manual processes for years. Without proper training and change management, even the best tools can feel intimidating. - Fragmented legacy systems
Fax machines, shared email inboxes, and standalone portals still dominate many post-acute agencies. These systems weren’t built to communicate with each other, which means staff spend extra time reconciling information manually. - Perceived complexity
Many providers assume integration between systems is difficult, expensive, or disruptive. The truth is that today’s healthcare IT solutions are designed for interoperability and can often be plugged into existing workflows easily.
The key is not to replace everything overnight. It’s to take a strategic approach to integration that delivers quick wins, builds staff confidence, and scales over time.
The shift to intelligent, connected workflows
Across the industry, leading post-acute organizations are embracing digital solutions that simplify orders, automate documentation, and improve coordination across care teams.
Here’s what that transformation looks like in action:
- Digital documentation and eSignature replace paper and fax.
- Automated routing helps ensure orders reach the right person, at the right time, without manual follow-up.
- Real-time visibility lets staff see where every order stands, reducing confusion and duplicate work.
- Secure data exchange between systems reduces re-entry and errors.
- AI-powered triage tools help prioritize referrals and speed up patient onboarding.
These changes help create efficiency and drive measurable outcomes. Agencies that implement modern workflow technology often see:
- 50% reduction in patient onboarding time
- 60% faster turnaround on billing and accounts receivable
- Significant time savings for clinical and administrative staff
Patients get care sooner, clinicians spend more time at the bedside, and your organization earns a reputation for reliability and responsiveness.
That’s exactly what happens when leading healthcare IT partners align.
The power of partnership: MatrixCare and Mosai
MatrixCare’s integration with Mosai, a cloud-based workflow and document management solution, and Mosai pulse, an AI-driven analytics platform, brings a new level of intelligence and efficiency to post-acute care.
Together, they’re reshaping what’s possible for agencies that want to move faster, deliver better outcomes, and simplify their day-to-day operations.
Here’s how that synergy works:
Smart workflow and seamless interoperability
With MatrixCare and Mosai working in sync, agencies gain real-time document reconciliation, AI-powered referral prioritization, and secure data exchange across multiple care settings.
This integration removes the friction between systems, allowing staff to work within familiar environments while the technology handles the background processes.
Digital documentation made effortless
Mosai’s eSignature platform simplifies physician adoption, enabling faster turnaround on critical documents. Remote access ensures teams can manage orders and documentation from anywhere, keeping care coordination continuous and responsive.
Accelerated patient onboarding
Automation powered by Mosai’s workflow intelligence can reduce patient onboarding time by up to 50%. Faster intake means patients start receiving care sooner, while staff spend less time managing paperwork.
Financial and compliance readiness
Real-time document reconciliation and smart routing reduce accounts receivable (AR) time by as much as 60%. Every document is tracked, time-stamped, and audit-ready.
Industry-recognized excellence
Both MatrixCare and Mosai are independently recognized as Best in KLAS for their commitment to customer satisfaction and innovation. That recognition reflects a shared focus on building interoperable, user-friendly healthcare IT solutions that deliver measurable results.
Where post-acute care goes from here
The future of post-acute care is digital, connected, and patient-centered. Agencies that will thrive are those that remove friction from every touchpoint, from referral to bedside.
With intelligent integrations between MatrixCare and Mosai, providers can:
- Onboard patients faster
- Simplify documentation
- Give clinicians the clarity they need to deliver excellent care
- Strengthen relationships with referral partners
The path forward is smarter systems, simpler processes, and stronger outcomes for everyone involved.
Request a demo today for a closer look at MatrixCare.
MatrixCare
MatrixCare provides an extensive range of software solutions and services purpose-built for out-of-hospital care settings. As the multiyear winner of the Best in KLAS award for Long-Term Care Software and Home Health and Hospice EMR, MatrixCare is trusted by thousands of facility-based and home-based care organizations to improve provider efficiencies and promote a better quality of life for the people they serve. As an industry leader in interoperability, MatrixCare helps providers connect and collaborate across the care continuum to optimize outcomes and successfully manage risk in out-of-hospital care delivery.
MatrixCare is a wholly-owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). To learn more, visit matrixcare.com and follow @MatrixCare on X
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