How a skilled nursing facility strengthened communication and follow-up across its facilities
ClearView HealthCare Management works with 34 long-term care facilities across Kentucky and Tennessee, providing skilled nursing care for long-term and short-term residents.
We’re focused on supporting our facilities with the tools, communication, and relationships they need to keep care moving forward.
The challenge
We needed a stronger more collaborative relationship with our EHR team. As our organization continued to grow, we wanted technology and support that could help us innovate, improve communication, and better support licensed nurses in their daily workflows.
The solution
MatrixCare has helped support licensed nurses with an EHR experience that is easier to use and better aligned with the work happening in our facilities every day.
Events for change-of-condition documentation and continued monitoring after the event have been especially key. These workflows help support stronger follow-up after acute events, giving nurses a clearer way to document observations and track whether interventions are effective.
Recent updates, including shift-to-shift communication, are also helping improve communication between licensed nurses giving reports and facility clinical admin teams.
After acute events, we’ve noticed our licensed nurses have improved follow-up documentation to ensure interventions are effective.
– Mitchell Sailing, RN, ClearView HealthCare Management
The impact
Since leveraging MatrixCare, we’ve seen meaningful improvement in documentation and communication across our clinical workflows. Licensed nurses are better supported in follow-up documentation after acute events, while shift-to-shift communication helps keep important updates moving between care team members and clinical leadership.
The experience has also been supported by responsive, consistent guidance. I speak with our representative almost daily. The response time is amazing, and there is a true passion for supporting our success with MatrixCare.
Customer service and support is a game changer. MatrixCare is always actively improving their product to meet new and increasing demands on the long-term care industry.
– Mitchell Sailing, RN, ClearView HealthCare Management
Consider what’s possible for your organization
Strong clinical communication can help care teams stay aligned, support more complete documentation, and give licensed nurses more confidence in the workflows they use every day. When technology is easier to use and supported by responsive collaboration, teams can keep important information moving from one shift, event, and care moment to the next.
Solutions like MatrixCare can help make that possible. MatrixCare supports efforts to strengthen documentation, communication, and clinical workflows across long-term care organizations, helping teams work with more clarity and confidence. Contact us to see what that could look like for your organization.