While PAC providers are mostly using emails (39%) and phone calls (29%) to track down necessary documentation — which can lead to delays in care services and payments — these providers appear to recognize the importance and value of having advanced engagement technologies, as 60% say they intend to invest in more advanced patient and care team member engagement technologies in the near future.
They also understand the tangible benefits of having advanced interoperability capabilities. When asked an open-ended question about the biggest benefits of having more advanced interoperability capabilities, responders most often mentioned:
- Ease of sharing important data across disciplines and care teams
- Streamlined processes/greater efficiencies across the organization and referral networks
- Faster response times and signatures on important documentation
- Better patient and partner service
- More accurate information for better patient safety and outcomes
- Less paperwork and more automated workflows
Going forward, PAC providers will likely be resetting their expectations and investing in solutions that help them send and receive all types of data between systems and make the data more accessible to both medical and non-medical care team members.
Simply put, the next decade will be about enabling the right information to be made available to the right individuals, when and where care is needed.