Referral networks: The key to TEAM success

The Centers for Medicare & Medicaid Services (CMS) is rolling out the Transforming Episode Accountability Model (TEAM), a mandatory bundled payment program starting January 1, 2026​.

Under TEAM, acute care hospitals in 188 selected regions are TEAM participants required to take on financial risk for five surgical episodes​.

Critically, CMS allows these hospitals to partner with other providers – including SNFs – as TEAM collaborators. For SNFs, this represents a pivotal opportunity and a potential risk​.

SNFs that proactively cultivate strong referral relationships with TEAM hospitals stand to secure patient volume and even share in savings, while those left out of these networks could see referrals dwindle.

In the new value-based care landscape, referral networks are truly the key to success.

Importance of referrals in the TEAM era

Value-based payment models like TEAM make hospital-SNF partnerships more important than ever. Hospitals will be held accountable for patients’ post-acute outcomes and costs, so they are incentivized to steer discharges to high-quality SNFs that can help them succeed.

In past bundled payment programs, a majority of hospitals formed preferred SNF networks, essentially trading referral volume for assurances of better SNF quality and lower costs​.

We can expect the same under TEAM: participating hospitals are likely to create “high-value post-acute care networks” of top-performing SNFs and other providers​. SNFs included in these networks benefit from a steady stream of referrals, while hospitals benefit by reducing complications, readmissions, and overall episode spending in the SNF setting.

Equally important, TEAM explicitly enables financial collaboration between hospitals and SNFs. Hospitals can enter into gainsharing arrangements with SNF collaborators, sharing a portion of any savings achieved during an episode​.

In practice, this means a SNF that helps a TEAM hospital lower costs (through shorter lengths of stay, fewer readmissions, etc.) could earn bonus payments. Indeed, industry experts note that SNFs may negotiate formal collaborator agreements with TEAM hospitals to gainshare in cost reductions​.

However, only SNFs that have forged strong relationships and demonstrated value will be invited to the table. In short, your SNF’s referral network – or lack thereof – will directly impact your ability to participate in TEAM and thrive financially under value-based care.

We’ll explore two scenarios in separate blog posts: this blog will focus on SNFs already embedded in hospital networks, and the next one on those still building connections.

Scenario 1: Established referral networks – Leverage and align

If your SNF already has an established referral network with one or more hospitals, you are starting from a position of strength. You likely have a history of discharging patients from those hospitals and perhaps even a reputation for good outcomes.

Under TEAM, you’ll want to leverage these existing hospital relationships for alignment with the model’s goals. Begin by talking with your hospital referral partners about TEAM. Express your commitment to being a TEAM collaborator and ask how you can best support their objectives, such as reducing readmissions or post-acute costs.

Since TEAM is mandatory for those hospitals, they will be actively redesigning care pathways and selecting post-acute collaborators, so make sure your SNF is top of mind.

Strengthen your hospital appeal through transparency and data

Hospitals value partners who are forthcoming about performance. Share your patient outcome metrics openly – for example, your 30-day hospital readmission rate, average SNF length of stay, patient satisfaction scores, and any relevant quality awards.

By maintaining transparency about patient outcomes, you build trust and prove that you’re serious about improvement. Hospitals in TEAM will be laser-focused on cost and quality data​.

If you demonstrate that you are equally data-driven – regularly reporting outcomes and using that information to improve care – you make it easy for hospitals to keep referring to you. Remember that under TEAM’s rules, hospitals can even use certain waivers (like the three-day stay waiver) only with SNFs that meet quality thresholds​.

In other words, your quality data is your currency for continuing the partnership.

Key strategies for established referral networks

To solidify your value to hospital partners, consider these tactics:

  1. Maintain full transparency on outcomes. Proactively provide hospitals with reports on your SNF’s performance (e.g., rehab progress, discharge to home rates, readmissions). Regular joint quality meetings or scorecards can highlight that your outcomes align with (or exceed) hospital benchmarks.

    This openness reassures hospitals that there will be no surprises when they send patients your way, and it facilitates collaborative problem-solving if any metrics slip.
  1. Leverage predictive analytics and clinical intelligence. If you have tools to predict risk (for example, identifying which new admissions are at high risk for rehospitalization or complications), use them – and let your hospital partners know you do.


    Applying clinical intelligence software can help your team intervene early to prevent declines, thereby improving outcomes. When hospitals see that your SNF uses data to actively manage care (e.g., flagging at-risk patients for extra monitoring), they’ll recognize a partner that can help drive down avoidable hospital returns. In the context of TEAM, this directly supports the hospital’s financial success, creating a win-win scenario.

  1. Communicate your capabilities aligned with TEAM goals. Make it a point to update your hospital partners about any new capabilities, programs, or investments your SNF has made that contribute to better episode outcomes. For example, if you’ve launched a cardiac recovery program, hired a wound care specialist, or adopted a new care coordination platform, let the hospitals know.

    Emphasize how these enhancements address key TEAM metrics like reducing infection rates or improving functional outcomes. By continually sharing updates that highlight your SNF’s alignment with TEAM objectives, you reinforce that keeping you in their preferred network will help them succeed in the mandatory model.

With these strategies, a SNF that already enjoys a strong referral stream can further cement its status as an indispensable partner. Your goal is to be so aligned and communicative that the hospital would never consider excluding you from their high-value network.

In fact, you want to be the SNF that hospital case managers immediately think of when a TEAM surgical patient needs post-acute care. By demonstrating transparency, analytical readiness, and constant improvement, you leverage your existing network into a formal TEAM collaboration that yields shared savings and sustained referrals.

Request a demo today for a closer look at MatrixCare.

Jim Chiakulas

Jim is an experienced healthcare leader with deep expertise in value-based care and population health. He has worked across a range of market segments, giving him a comprehensive understanding of the healthcare landscape.

At Resmed, Jim focuses on building and nurturing payor and strategic partner relationships. He identifies opportunities to guide customers through the complexities of payor and payor-intermediary landscapes while demonstrating the value our providers and partners consistently deliver to payors and stakeholders across all business verticals.

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