Carefeed

  • SNF
  • LPC
  • SL

Carefeed is the provider community’s central place for seamless communication and engagement with residents, families, and staff. Our solutions digitize and automate outdated processes to save your team time and increase operational efficiencies. Carefeed seamlessly integrates with a care facility’s MatrixCare account and payroll platform to help post-acute care providers coordinate a resident care journey through numerous tools including e-signature, payments, communications, and surveys. Carefeed’s client success team digitizes and automates antiquated processes like paper admission agreements, welcome packets, and safety announcements and seamlessly distributes them via text, email, voice, or video.

Features and Benefits

Communication Tools

Easily send texts, emails, and voicemails to residents, families, staff, referral sources, physicians, and more! Carefeed can sync with MatrixCare for auto-charting communications.

Admissions

Digitally admit new residents that auto chart into your EHR, text/email consents for a variety of needs. Automate the sending of interactive welcome packets that instantly translate into more than 100 different languages via text and email and automatically chart into a patient’s record.

Calendars

Schedule care conferences and doctor appointments that can notify family members that can upload into a resident’s chart in MatrixCare. Design robust activity, staff, transportation, discharge, and care conference calendars that automatically chart and alert the resident’s family. Custom calendars for all your needs.

Activities

Templates and image library to create robust activity calendars. Print internally, send externally with a broadcast text or email to your entire care community. Drives family involvement with visits & socioemotional care.

Payments

Reduce administrative burden for your staff with self-service payments, AutoPay, and MatrixCare integration for payment posting. As a PC1-level compliant merchant processor, Carefeed’s payments platform offers care facilities finance personnel the security and peace of mind they need, while offering the convenience and transparency health care customers expect.

Surveys and reviews

Create and send resident and employee satisfaction surveys, discharge surveys, dietary surveys, and other communications via text and email, with real-time results and reports. Carefeed is also proud to be a CoreQ-compliant vendor. Use Carefeed’s robust survey platform for reputation management by boosting your online reviews with one click or automate the reviews at admission or discharge and enjoy the rise on Google, Facebook, and Yelp.

  • Save staff time
  • Improve family satisfaction