In this episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior director of business development, is joined by Melissa Kozak, co-founder and president, CitusHealth, to discuss streamlining communication and collaboration across post-acute care.

Join the duo as they discuss the origins of CitusHealth and Melissa’s background in the healthcare industry as a home infusion nurse. Melissa will also highlight how CitusHealth’s solutions can enhance patient care and family engagement. Listen to their conversation.

Topics discussed during today’s episode:

  1. [00:35 – 02:28]: Rob introduces Melissa Kozak. Melissa discusses her experience as a home infusion nurse and the origins of CitusHealth.
  2. [03:02 – 05:52]:  Melissa explains the types of care coordination needed in home-based care with a dispersed staff and how CitusHealth can help streamline communication.
  3. [06:44 – 07:44]:  Melissa details the importance of a messaging tool for cross-team collaboration.
  4. [07:47 – 09:18]: The duo discusses the ways that CitusHealth’s software strengthens engagement and participation.
  5. [09:40 – 11:32]: Melissa outlines the transition between communication plans and how to better integrate these solutions.
  6. [11:51 – 13:16]: Melissa shares the importance of effective communication between patients, staff, family, and caregivers.
  7. [13:39 – 16:52]: Melissa details results from current CitusHealth customers and how their technology keeps staff accountable and patients satisfied.
  8. [17:26 – 19:16]: Melissa discusses how communication can make intense situations more manageable.
  9. [19:38 – 22:14]: Rob and Melissa detail the importance of family/caregiver communication and making sure that they feel empowered, for the best patient care.
  10. [22:44 – 24:56]: Melissa discusses the future of home-based care and Rob wraps up the discussion with final thoughts.



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