Executive perspectives on managing the COVID-19 pandemic.

Many home health, hospice, private duty, and palliative care providers have been at or near the front lines of the COVID-19 pandemic. They’ve had to quickly update processes, evaluate the changing situation, keep staff safe, and support patients in their homes and in their partner facilities.

We talked with leaders at five care providers to find out how they coped at the onset of the crisis, how they are supporting their staff, and how they’re using technology in new ways to provide better care for their patients.

Technology is playing a major role as organizations adapt to the new realities of providing care while minimizing the risks of COVID-19.

On the leading edge

There are 3.3 million home health caregivers in the United States—nurses, personal care aides, therapists, and more. When the coronavirus began to spread across the country, rapid decisions were made despite having little knowledge about the virus, in order to determine what care could safely continue. Striking a balance between providing high-quality care and ensuring the safety of patients and staff was one of the first challenges to be solved.

Other challenges revolved around referral patterns. Many saw increased referrals, as hospitals prepared for surges in COVID-19 cases and released more patients—often sicker—to post-acute care in an effort to free up beds.

Read the whitepaper to learn more.

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