Understanding the benefits of CAHPS reporting with Joanna Rayford, Director of Home Health Care, at Providence Medical Center

In this episode of The Post-Acute POV, Lavin Gravis, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford. Joanna is the Director of Home Health Care at Providence Medical Center and joins Lavin to discuss the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, she discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in to hear how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores.



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