Overall, ViaQuest has seen a lot of success because the ease of use of the MatrixCare system for field staff who may not be as technically savvy is leading to more efficient and timely documentation and improvements to the revenue cycle. “On the previous system, our typical turnaround time for a clinician going out and doing a visit and actually closing and completing their documentation was upwards of a week on average,” reports Bell. “We’re now closing all of our visits on average in less than 48 hours, which is a huge improvement and makes a big impact from a
revenue cycle perspective.” – Michael Bell, Vice President of Data Integration and Project Management at ViaQuest