How a continuing care retirement community connects care across its campus
Stonehill Communities is a not-for-profit organization with a mission to offer dignity, care, and quality of life for older adults.
We provide a continuum of care on and off campus so residents and clients can transition to different levels of care as their needs change.
Our services include independent living, assisted living, assisted living memory care, post-acute rehabilitation, long-term care, outpatient therapy, a Wellness Center, affordable senior housing, home care, dementia care support through the CMS Innovation Center GUIDE Model, and a Caregiver Resource Center for clients in the community.
The challenge
In a community like ours, residents may transition between independent living, assisted living, memory care, rehabilitation, and skilled nursing—sometimes more than once.
To keep care consistent, we need information to move with them. Our teams rely on access to up-to-date clinical information, clear communication across departments, and visibility into each resident’s full history.
That also means reducing duplicate work, streamlining workflows, and making sure leadership can see what’s happening across the community.
The solution
To support a more connected experience across the continuum, we implemented EUID, or the One Resident Record.
By connecting resident records across service levels, we’re able to access the information we need with greater clarity. It helps align teams around care goals, reduce redundant communication, and keep resident information connected as needs change.
Within the first week of our transition to EUID, leaders at both our SNF and our IL/AL buildings commented on how much easier it was for them to access necessary information without increasing effort and workload on their behalf.”
– Matthew Jahn, Administrator, LNHA, BSN, RN, Stonehill Communities
The impact
Since transitioning to EUID, our teams have experienced easier access to necessary resident information across care settings. Leaders in both our skilled nursing facility and our independent living and assisted living buildings noticed the difference within the first week.
Having that access supports clearer communication, stronger collaboration, and more informed decision-making across the community. When the right information is available at the right time, our teams can better support residents through every transition.
We also appreciate that the MatrixCare team listens and continually looks for ways to evolve with us and integrate changes within the EHR. The senior living environment is changing quickly, and we need technology that can adapt to those changes just as fast.
MatrixCare 360 empowers teams, connects care, and brings clarity to every decision. When the right people have the right information at the right time, extraordinary care becomes the standard!
– Matthew Jahn, Administrator, LNHA, BSN, RN, Stonehill Communities
Consider what’s possible for your organization
When resident information is connected across the continuum, care teams can work with greater clarity, confidence, and alignment. A more integrated approach to the EHR can help support smoother transitions, stronger collaboration, and more informed decisions across every level of care.
Solutions like MatrixCare can help make that possible. It’s designed to connect resident information, streamline workflows, and give teams access to the information they need as residents move through different care settings. If you’re exploring ways to strengthen continuity across your organization, contact us to take a closer look at what that could look like.