Best in KLAS categories explained: Culture

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. This award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide — and we’re proud to be a recipient for several consecutive years.

Software providers are scored on performance based on customer responses to 20 equally weighted questions. They’re also evaluated on six key categories: culture, operations, product, relationship, value, and loyalty. In this blog series, we’re explaining these categories, starting with how culture factors into Best in KLAS.

What is the purpose of Best in KLAS?

The Best in KLAS mission is to improve the world’s healthcare by providing insights, collaboration, and transparency to provider, vendor, payor, and investor organizations. However, for a solution to be eligible, feedback must have been received from at least 15 unique organizations (to prevent any one organization’s feedback from disproportionately impacting a solution’s score).

Best in KLAS recognizes that a quality software vendor has more than one key characteristic — it should have six, in fact. One of the six key categories in the evaluation is culture, which considers the following criteria:

  • Proactive service
  • Keeps all promises
  • Product works as promoted

We believe culture in business reflects your services, your people and your purpose. It’s a commitment to working together to deliver the highest-quality software and an ongoing drive toward success for those we serve.

Four consecutive years of Best in KLAS

We’ve been awarded the 2023 Best in KLAS: Software & Services designation by KLAS Research for its Home Health EHR solution in two categories. This year’s honorary recognition marks our fourth consecutive win for Home Health.

Our multi-award winning EHR solution for home health and hospice providers offers superior functionalities that helps to intuitively boost efficiencies, simplify data-sharing, and close more gaps with interoperability capabilities.

Request a demo today for a closer look at MatrixCare.

Michael Kemp

Michael Kemp has been MatrixCare’s Regional Sales Director for the Western Region for the last five years after previously serving in that role at Change Healthcare. Utilizing a thorough knowledge of complex technical offerings and tapping into his experience as a business owner, Kemp consultatively works with agencies to help them make decisions based upon a complete understanding of how the software will serve and support them — as well as determining the best utilization for their individual needs. Michael studied at the University of Maryland while serving in the US Navy, and has spent over a decade living in the Bahamas, New Jersey and most recently Southern California — where he can be found playing Pickleball or hiking and traveling with his fiancé, friends and four adult children.

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