Best in KLAS categories explained: Loyalty

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. This award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide — and we’re proud to be a recipient for several consecutive years.

Software providers are scored on performance based on customer responses to 20 equally weighted questions. They’re also evaluated on six key categories: culture, operations, product, relationship, value, and loyalty. In this blog series, we’re explaining these categories, including how loyalty factors into Best in KLAS.

What is the purpose of Best in KLAS?

The Best in KLAS mission is to improve the world’s healthcare by providing insights, collaboration, and transparency to provider, vendor, payor, and investor organizations. However, for a solution to be eligible, feedback must have been received from at least 15 unique organizations (to prevent any one organization’s feedback from disproportionately impacting a solution’s score).

Best in KLAS recognizes that a quality software vendor has more than one key characteristic — it should have six, in fact. One of the six key categories in the evaluation is loyalty, which considers the following criteria:

  • Part of long-term plans
  • Would you buy again
  • Likely to recommend
  • Forecasted satisfaction
  • Overall satisfaction

Loyalty in this industry is a true indicator of quality, knowledgeable service. With constantly evolving regulations and patient needs shifting, the right technology vendor will keep you competitive in a new era of care.

Four consecutive years of Best in KLAS

We’ve been awarded the 2023 Best in KLAS: Software & Services designation by KLAS Research for its Home Health EHR solution in two categories. This year’s honorary recognition marks our fourth consecutive win for Home Health.

Our multi-award winning EHR solution for home health and hospice providers offers superior functionalities that helps to intuitively boost efficiencies, simplify data-sharing, and close more gaps with interoperability capabilities.

Request a demo today for a closer look at MatrixCare.

Dan Hoffman

With more than 20 years of sales experience and a decade in healthcare, Dan Hoffman started his career focusing on customers as an Account Manager for our Skilled Nursing Division. He’s now the Regional Sales Director for MatrixCare Home Health & Hospice, where he’s responsible for generating new business and overseeing 11 states in the Midwest region.

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