Best in KLAS categories explained: Product

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. This award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide — and we’re proud to be a recipient for several consecutive years.

Software providers are scored on performance based on customer responses to 20 equally weighted questions. They’re also evaluated on six key categories: culture, operations, product, relationship, value, and loyalty. In this blog, we’re explaining how the product category factors into Best in KLAS.

What is the purpose of Best in KLAS?
The Best in KLAS mission is to improve the world’s healthcare by providing insights, collaboration, and transparency to provider, vendor, payor, and investor organizations. However, for a solution to be eligible, feedback must have been received from at least 15 unique organizations (to prevent any one organization’s feedback from disproportionately impacting a solution’s score).

Best in KLAS recognizes that a quality software vendor has more than one key characteristic — it should have six, in fact. One of the six key categories in the evaluation is product, which considers the following criteria:

  • Product quality
  • Product has needed functionality
  • Supports integration goals
  • Delivery of new technology

When it comes to software solutions, your product is your reputation. That’s why we’re dedicated to staying aware of regulation changes in the industry, sharing innovative updates, and ensuring our features help to solve customer pain points.

Four consecutive years of Best in KLAS
We’ve been awarded the 2023 Best in KLAS: Software & Services designation by KLAS Research for its Home Health EHR solution in two categories. This year’s honorary recognition marks our fourth consecutive win for Home Health.

Our multi-award winning EHR solution for home health and hospice providers offers superior functionalities that helps to intuitively boost efficiencies, simplify data-sharing, and close more gaps with interoperability capabilities.

Request a demo today for a closer look at MatrixCare.

Christel Fowkes

Christel Fowkes is a Regional Sales Director at MatrixCare for the Home Health & Hospice electronic health record solution. She has over 30 years of electronic medical record expertise in acute, physician office and non-acute care settings — with experience in customer support, implementation, and sales. She has a strong commitment to her customers’ success related to process improvement and better patient outcomes and staff satisfaction. Christel is a graduate of the University of New Hampshire and currently resides outside of Boston, MA, with her husband Brendan, and two Siberian Huskies. They have two sons who are currently in college.

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