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4 benefits of documenting at the point of care

Home health and hospice clinicians are unique because they are deeply connected to patients, giving them a sense of constant responsibility. This can lead to burnout and other downsides, but it doesn’t have to. Point-of-care documentation gives clinicians at least one tool to fulfill a part of that responsibility, reducing overwhelm and creating more time with the patient.

Here are four benefits of documenting at the point of care and how the right technology can impact your organization.

Documenting at the point of care can improve accuracy.

Studies show that we only keep about 58% of what we’ve learned after 20 minutes and only 33% after an entire day. After two days, you can forget about 75% of what was learned. Other studies reveal that for every hour a clinician waits to document, accuracy decreases by 30%. That’s why documenting at the point of care decreases the probability of error. Documenting when it happens, and not hours later, also helps maintain the integrity of data, which is needed for accuracy.

Hermann Ebbinghaus' forgetting curve

Documenting at the point of care can improve work-life balance.

When clinicians take notes manually during visits, they must duplicate that entry into the system of record — which can decrease accuracy and also double the time it takes to document. Real-time documentation at the point of care reduces after-hours paperwork, helping to ensure that time of for clinicians is truly time off.

“MatrixCare is maybe my best friend on many levels. I still do work in the field and now with MatrixCare that documentation time is a fraction of the time it used to be.”

–Jennifer Quinn, BSTP, Rehab Director, Addison County Home Health & Hospice

Documenting at the point of care can improve patient care.

To better meet patient goals and identify progress, real-time information is key. Documenting at the point of care means patient data is up to date and more accurate, giving clinicians more insight into potential risks and allowing them to make more informed decisions throughout the care journey.

Additionally, care coordination across disciplines helps to deliver better outcomes by arming care teams with all the information they need before even arriving at their visit.

Documenting at the point of care can improve financial integrity.

When a surveyor shows up and requests documentation, it needs to be available immediately. Likewise, the timely processing of claims requires clinicians to complete their visit notes. When documentation is delayed or inaccurate, it can impact your bottom line.

Point-of-care documentation helps ensure that every claim and request is supported by an up-to-date record that was done at the patient’s side.

MatrixCare is an industry leader when it comes to point-of-care documentation — offering a system that works both on and offline, makes visit notes easy to enter at the bedside, and grows with your business.

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Kathleen Courson

Kathleen Courson, RN, BSN (Katie) has been a registered nurse for 24 years with 18 of that spent in home health and hospice. She has worked in all realms of the industry, from field nurse to administration, including being involved in a start-up of an independent Medicare Certified Home Health agency in her rural community.

Katie is the Clinical Product Manager for the Home Health and Hospice Division of MatrixCare. She was previously on the MatrixCare Professional Services team as a Clinical Implementation Consultant. Prior to joining the MatrixCare Team, she was an active member of NAHC and the Pennsylvania Homecare Association, participating in the education committees for both organizations. She has held certifications in both OASIS and ICD-10 and provided remote coding/OASIS review services and instructions. Katie resides in rural NWPA with her husband of 24 year and they have 3 young adult daughters.

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