#1: How to manage risk. First and foremost, providers need to figure out how to best manage risk. The system is moving toward driving down the cost of healthcare while improving outcomes. So, the question is how to manage risk, and how to understand who’s most at risk. How do you provide the interventions, care plans or services that will best prevent those individuals from having an adverse event?
#2: How to stay ahead. Secondly, LTC providers should be thinking about how to innovate and stay ahead of this broader shift. Especially for facility-based providers with skilled nursing or assisted living facilities, the question should be how to improve performance in other services and settings, particularly in-home care.
#3: How to diversify and expand. Closely related to this is the question of how to diversify services. How do you provide differentiation in the care you provide? Of course, there will always be a need for skilled nursing facilities. But as we’ve seen, more seniors prefer to be in settings with lower-care levels. So, how should LTC providers approach diversifying services to better meet these expectations?
Another way to frame this question may be, how can providers focus on the whole person — not only physical health, but mental and behavioral health, chronic disease management, social well-being and wellness, and prevention?
#4: How to leverage technology. Finally, how can technology be used to help achieve these goals? The value-based care model is very much focused on organizations working together to help improve care and drive down costs. So, how can providers leverage technology to provide integration between different care partners — whether they’re ancillary care services or physician care services, post-acute care, acute care services, and even integrating the family more in the care of the individual?
Especially today, care teams aren’t always within the same four walls. So, how can technology be used to coordinate care and insights across that entire team, including the resident and family, connecting everybody in a meaningful way?