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Confidently adopt new technology with implementation and training tailored to your needs. We’ve migrated thousands of customers to our platform, helping ensure a smooth process from detailed planning to deployment and system optimization.

MatrixCare systems are easy to learn, with training options to meet the needs of all skill levels. Customizable training helps encourage rapid platform adoption so everyone can quickly benefit from new tools and technology.

Our customer success team will work with you to customize workflows and optimize interoperability to ensure your unique needs are met.  We’ll also collaborate with you on problem solving, change management and other important aspects of adopting a new platform.

 

Invest in your people

Our intuitive platform helps make onboarding easier, and ongoing opportunities for in-depth training help you develop in-house expertise where you need it.

Get expert, real-time support

Many of our support representatives have worked in long-term care and home health and hospice organizations, so they understand the challenges you face.

24/7 secure online resources

Our customer community gives you access to product information, user guides, training modules and tips shared by other MatrixCare users.

Get product updates and share ideas for platform enhancements

  • Join the conversation on our customer community
  • Read our newsletters
  • Engage with a regional user group
  • Participate in opportunities such as beta groups and customer success engagements

Get more from your software with our customizable training program

  • Get a customized audit to help optimize your ROI
  • Consult with our experts on best practices for setup and form modifications
  • See regulatory updates and changes in your solution that help you stay compliant

Customer success

Work with your dedicated customer success manager to identify and leverage additional features based on your organization’s needs so you can get more value from your software. Customer success teams support you through:

  • Strategy: Identifying business outcomes that align with your goals and measuring progress
  • Adoption: Ensuring product features that support your business outcomes are leveraged to their fullest
  • Relationship management

Matrixcare Community - students in front of laptops

MatrixCare Community

Make the most of your MatrixCare solution by exploring the Community. You’ll find a wealth of resources and product updates, as well as a calendar of upcoming webinars and events, and forums for collaborating with other users to exchange in-depth tips and best practices for using your software.

Log in to MatrixCare Community

Resources

Podcast

How the right tech can improve staff efficiency

In our latest podcast episode, Leveraging Technology to Support Staff Efficiency in Long-Term Care, MEDIFOX DAN’s Dr. Dustin Feld, head of technology innovation, joins hosts MatrixCare’s Bharat Monteiro, GM of senior living and long-term care and Jim Berklan, executive editor for McKnight’s Long-Term Care News, as they take a comprehensive look at the cutting-edge technology...

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Datasheet

Points to consider when getting started in palliative care

Many home health and hospice agencies want the ability to offer their patients continuous care, from the home all the way to hospice. To do so, many are considering expanding into palliative care. So, if your agency has thought about making this move, read some key points to consider.

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Datasheet

RCM Services: Audit readiness checklist

This checklist helps you identify audit vulnerabilities and documentation gaps early, so you can tighten your RCM and respond with confidence. Discover where your workflows stand and see how audit-ready you really are.

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eBook

The value-based care playbook

Value-based care is reshaping how providers deliver and get reimbursed for care. But it doesn’t have to be overwhelming. Our value-based care playbook is designed to be your go-to guide, offering a clear understanding of what’s changing.

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Video

Move out of the 1990s: eliminate faxes and embrace interoperability

Interoperability is real, and it’s here to stay for post-acute care providers. With so many options available, choosing the right technology to replace fax-based workflows can be confusing. In this webinar you will learn how automating your referral processes improves your relationships with referral sources, enhances patient care, and saves you time and money. Learn...

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Case study

Peak Resources increases efficiencies in documentation.

Ready or not, change is coming to healthcare reimbursement. The shift from fee-for-service to fee-for-value has dramatically changed how facilities operate. As these changes were being planned and implemented, there were four bundled payment models in pilot programs, with Models 2 and 3 directly affecting long-term care. The goal of these models was to improve...

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See MatrixCare in action

Start by having a call with one of our experts to see our platform in action.

Talk to us and schedule a meeting

MatrixCare offers industry-leading software solutions. Thousands of facility-based and home-based care organizations trust us to help them improve efficiency and provide exceptional care. 

We are hiring.

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