Best in KLAS categories explained: Relationship

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. This award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide — and we’re proud to be a recipient for several consecutive years.

Software providers are scored on performance based on customer responses to 20 equally weighted questions. They’re also evaluated on six key categories: culture, operations, product, relationship, value, and loyalty. In this blog series, we’re explaining these categories, including how relationships factor into Best in KLAS.

What is the purpose of Best in KLAS?

The Best in KLAS mission is to improve the world’s healthcare by providing insights, collaboration, and transparency to provider, vendor, payor, and investor organizations. However, for a solution to be eligible, feedback must have been received from at least 15 unique organizations (to prevent any one organization’s feedback from disproportionately impacting a solution’s score).

Best in KLAS recognizes that a quality software vendor has more than one key characteristic — it should have six, in fact. One of the six key categories in the evaluation is relationships, which considers the following criteria:

  • Quality of phone/web support
  • Executive involvement

Organizations don’t just want a technology vendor, they want a long-term partnership with people they can trust. Our implementation experts, Customer Success team, and support staff take pride in the deep connections they forge with those we serve. Our customers come to us for our innovative solutions, but they stay for our dedication to their ongoing success.

Four consecutive years of Best in KLAS

We’ve been awarded the 2023 Best in KLAS: Software & Services designation by KLAS Research for its Home Health EHR solution in two categories. This year’s honorary recognition marks our fourth consecutive win for Home Health.

Our multi-award winning EHR solution for home health and hospice providers offers superior functionalities that helps to intuitively boost efficiencies, simplify data-sharing, and close more gaps with interoperability capabilities.

Request a demo today for a closer look at MatrixCare.

Ed Narvaez

Ed Narvaez’ software sales role with MatrixCare comes after years of provider and sales experience — including five years as a Licensed Athletic Trainer in an outpatient rehab setting with PTs, OTs, and SLPs, 10 years in orthopedic implant and pain management sales, and four years in home health and hospice sales. Currently residing in Palm Coast, Florida, Ed enjoys spending time with his wife of 30 years and three adult children.

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